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Is Sumsub down in Gibraltar?

Sumsub has problems

People in Gibraltar: 0 reports in the last hour Official page: Partial outage reported, checked 5 min ago Our checks: We don't check its website

API: Operational1 open incident: Connectivity issues for some users in Vietnam

Partial outage reported by Sumsub Open incident: Connectivity issues for some users in Vietnam. Going on for 5 d 11 h. Updated 7 Nov, 20:33 UTC, 5 min ago · Official status page
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Known issues (from Sumsub's status page)

Incidents

  • Connectivity issues for some users in Vietnam (identified, minor impact) Since 2 Oct 2026, 20:40 UTC. Affects MobileSDK, WebSDK · Details Latest update (3 Nov, 11:06 UTC): We are continuing to work on a permanent solution and will keep you posted. Our team is developing a technical solution and remains in direct contact with the affected telecom providers. Clients whose applicants are impacted are encouraged to contact Support with a reference to this incident to disc

In Sumsub's own words, as we read them every 7.5 minutes, last 5 min ago. Read Sumsub's status page

Reports from people in Gibraltar

Last 24 hours · Gibraltar · times in UTC

0 reports

No community reports in the last 24 hours from Gibraltar. Having trouble? Add your report.

Status page: partial outage, 2 Nov, 09:04 to now 024 00:0006:0012:0018:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Tinted columns: when Sumsub's status page showed a partial outage, a major outage, as we read it every 7.5 minutes; the times are when we saw it, not when the provider posted it. Tinted columns are worldwide; the bars count reports from Gibraltar only.

Report totals as of 7 Nov, 20:38 UTC

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Anonymous · one report per service per hour. This adds your experience to the chart; the provider is not contacted.

Compare worldwide reports · Other services in Gibraltar

Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Gibraltar. The report chart above is filtered to Gibraltar.

Where Sumsub is affected

From Sumsub's own status page

All 1 places Sumsub lists are working.

Select a country, including small islands.
Fiji: No mapped reports Tanzania: No mapped reports Western Sahara: No mapped reports Canada: No mapped reports United States: No mapped reports Kazakhstan: No mapped reports Uzbekistan: No mapped reports Papua New Guinea: No mapped reports Indonesia: No mapped reports Argentina: No mapped reports Chile: No mapped reports DR Congo: No mapped reports Somalia: No mapped reports Kenya: No mapped reports Sudan: No mapped reports Chad: No mapped reports Haiti: No mapped reports Dominican Republic: No mapped reports Russia: No mapped reports Bahamas: No mapped reports Falkland Is.: No mapped reports Norway: No mapped reports Greenland: No mapped reports Fr. S. Antarctic Lands: No mapped reports Timor-Leste: No mapped reports South Africa: No mapped reports Lesotho: No mapped reports Mexico: No mapped reports Uruguay: No mapped reports Brazil: No mapped reports Bolivia: No mapped reports Peru: No mapped reports Colombia: No mapped reports Panama: No mapped reports Costa Rica: No mapped reports Nicaragua: No mapped reports Honduras: No mapped reports El Salvador: No mapped reports Guatemala: No mapped reports Belize: No mapped reports Venezuela: No mapped reports Guyana: No mapped reports Suriname: No mapped reports France: No mapped reports Ecuador: No mapped reports Puerto Rico: No mapped reports Jamaica: No mapped reports Cuba: No mapped reports Zimbabwe: No mapped reports Botswana: No mapped reports Namibia: No mapped reports Senegal: No mapped reports Mali: No mapped reports Mauritania: No mapped reports Benin: No mapped reports Niger: No mapped reports Nigeria: No mapped reports Cameroon: No mapped reports Togo: No mapped reports Ghana: No mapped reports Côte d'Ivoire: No mapped reports Guinea: No mapped reports Guinea-Bissau: No mapped reports Liberia: No mapped reports Sierra Leone: No mapped reports Burkina Faso: No mapped reports Central African Republic: No mapped reports Congo: No mapped reports Gabon: No mapped reports Equatorial Guinea: No mapped reports Zambia: No mapped reports Malawi: No mapped reports Mozambique: No mapped reports eSwatini: No mapped reports Angola: No mapped reports Burundi: No mapped reports Israel: No mapped reports Lebanon: No mapped reports Madagascar: No mapped reports Palestine: No mapped reports Gambia: No mapped reports Tunisia: No mapped reports Algeria: No mapped reports Jordan: No mapped reports United Arab Emirates: No mapped reports Qatar: No mapped reports Kuwait: No mapped reports Iraq: No mapped reports Oman: No mapped reports Vanuatu: No mapped reports Cambodia: No mapped reports Thailand: No mapped reports Laos: No mapped reports Myanmar: No mapped reports Vietnam: No mapped reports North Korea: No mapped reports South Korea: No mapped reports Mongolia: No mapped reports India: No mapped reports Bangladesh: No mapped reports Bhutan: No mapped reports Nepal: No mapped reports Pakistan: No mapped reports Afghanistan: No mapped reports Tajikistan: No mapped reports Kyrgyzstan: No mapped reports Turkmenistan: No mapped reports Iran: No mapped reports Syria: No mapped reports Armenia: No mapped reports Sweden: No mapped reports Belarus: No mapped reports Ukraine: No mapped reports Poland: No mapped reports Austria: No mapped reports Hungary: No mapped reports Moldova: No mapped reports Romania: No mapped reports Lithuania: No mapped reports Latvia: No mapped reports Estonia: No mapped reports Germany: No mapped reports Bulgaria: No mapped reports Greece: No mapped reports Turkey: No mapped reports Albania: No mapped reports Croatia: No mapped reports Switzerland: No mapped reports Luxembourg: No mapped reports Belgium: No mapped reports Netherlands: No mapped reports Portugal: No mapped reports Spain: No mapped reports Ireland: No mapped reports New Caledonia: No mapped reports Solomon Islands: No mapped reports New Zealand: No mapped reports Australia: No mapped reports Sri Lanka: No mapped reports China: No mapped reports Taiwan: No mapped reports Italy: No mapped reports Denmark: No mapped reports United Kingdom: No mapped reports Iceland: No mapped reports Azerbaijan: No mapped reports Georgia: No mapped reports Philippines: No mapped reports Malaysia: No mapped reports Brunei: No mapped reports Slovenia: No mapped reports Finland: No mapped reports Slovakia: No mapped reports Czechia: No mapped reports Eritrea: No mapped reports Japan: No mapped reports Paraguay: No mapped reports Yemen: No mapped reports Saudi Arabia: No mapped reports N. Cyprus: No mapped reports Cyprus: No mapped reports Morocco: No mapped reports Egypt: No mapped reports Libya: No mapped reports Ethiopia: No mapped reports Djibouti: No mapped reports Somaliland: No mapped reports Uganda: No mapped reports Rwanda: No mapped reports Bosnia and Herzegovina: No mapped reports North Macedonia: No mapped reports Serbia: No mapped reports Montenegro: No mapped reports Kosovo: No mapped reports Trinidad and Tobago: No mapped reports South Sudan: No mapped reports Andorra: No mapped reports Antigua and Barbuda: No mapped reports Anguilla: No mapped reports Antarctica: No mapped reports American Samoa: No mapped reports Aruba: No mapped reports Åland: No mapped reports Barbados: No mapped reports Bahrain: No mapped reports Saint Barthélemy: No mapped reports Bermuda: No mapped reports Cook Islands: No mapped reports Cape Verde: No mapped reports Curaçao: No mapped reports Dominica: No mapped reports Federated States of Micronesia: No mapped reports Faroe Islands: No mapped reports Grenada: No mapped reports Guernsey: No mapped reports South Georgia and the South Sandwich Islands: No mapped reports Guam: No mapped reports Hong Kong: No mapped reports Heard Island and McDonald Islands: No mapped reports Isle of Man: No mapped reports British Indian Ocean Territory: No mapped reports Jersey: No mapped reports Kiribati: No mapped reports Comoros: No mapped reports Saint Kitts and Nevis: No mapped reports Cayman Islands: No mapped reports Saint Lucia: No mapped reports Liechtenstein: No mapped reports Monaco: No mapped reports Saint Martin: No mapped reports Marshall Islands: No mapped reports Macau: No mapped reports Northern Mariana Islands: No mapped reports Montserrat: No mapped reports Malta: No mapped reports Mauritius: No mapped reports Maldives: No mapped reports Norfolk Island: No mapped reports Nauru: No mapped reports Niue: No mapped reports French Polynesia: No mapped reports Saint Pierre and Miquelon: No mapped reports Pitcairn Islands: No mapped reports Palau: No mapped reports Seychelles: No mapped reports Singapore: No mapped reports Saint Helena: No mapped reports San Marino: No mapped reports São Tomé and Príncipe: No mapped reports Sint Maarten: No mapped reports Turks and Caicos Islands: No mapped reports Tonga: No mapped reports Tuvalu: No mapped reports Vatican City: No mapped reports Saint Vincent and the Grenadines: No mapped reports British Virgin Islands: No mapped reports United States Virgin Islands: No mapped reports Wallis and Futuna: No mapped reports Samoa: No mapped reports Europe: working

Colours reflect only the places named in this service's updates.

Parts of Sumsub

Sumsub

EU

  • APIOperational
  • MobileSDKOperational
  • WebSDKOperational

UAE

  • APIOperational
  • MobileSDKOperational
  • WebSDKOperational

SGP

  • APIOperational
  • MobileSDKOperational
  • WebSDKOperational

Other parts

  • Support SystemsOperational

Incidents and maintenance

Open incidents

  • Connectivity issues for some users in Vietnam (identified) Since 2 Oct 2026, 20:40 UTC. Affects MobileSDK, WebSDK · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 2 Nov

Of the last 90 days, 6 had a partial or major outage, 0 had maintenance only and 84 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Recent problems

2 Nov, 09:04 UTCPartial outagegoing on, 5 d 11 hOpen incident: Connectivity issues for some users in Vietnam
What can I try?

Having trouble with Sumsub?

  1. Compare reports from Gibraltar and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Sumsub down, or is it just me?

Sumsub itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Sumsub status page. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Other services in Identity and login

Each card shows that service's own status, not Sumsub's. A problem listed here does not mean Sumsub has one.

See the live outage feed for Gibraltar · Find another service