← HonkWatch.com

Is Weareplanet down in China?

Weareplanet has problems

People in China: 0 reports in the last hour Official page: Partial outage reported, checked 1 min ago Our checks: loads from 35 of 35 places

1 open incident: IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet

Partial outage reported by Weareplanet 1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO. Going on for 4 d 20 h. Updated 8 Nov, 10:05 UTC, 1 min ago · Official status page
Report a problem
Change country

Known issues (from weareplanet's status page)

Incidents

  • IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet (monitoring, minor impact) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details Latest update (6 Nov, 11:58 UTC): PABLO 1 is back online and the fallback procedure has been reverted. PABLO 2 / GUN continues to experience intermittent disruption, with PABLO advising that work is ongoing to improve service stability. We continue to monitor the situation and will provide further updates as appropriate.

Maintenance

  • Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details Latest update (22 Oct, 09:28 UTC): Dear Sir or Madam, We wish to inform you that network maintenance will be performed on the Production environment of the Datatrans Payment Gateway. Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 Novembe
  • Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details Latest update (22 Oct, 09:09 UTC): Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Systems Impacted: Planet Tax-Free Europe Issuing & Refund Solutions Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 November 2026 at 05:00 CET Downtime and Impact: This maintenance has been scheduled out
  • Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details Latest update (2 Nov, 08:08 UTC): Maintenance Type: Certificate Renewal Affected Service: Visa 3D Secure (3DS) Authentication Downtime and Impact: No downtime or customer impact is expected. This is a routine renewal of a security certificate for Visa 3D Secure (3DS) authentication, performed ahead of its scheduled expiry. There are
Show 7 more maintenance windows
  • Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas (planned) 10 Nov, 08:30 UTC to 10 Nov, 11:30 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details Latest update (5 Nov, 17:25 UTC): Maintenance Reference: CHANGE-341 Service: Planet Gateways (Card-Present & eCommerce) - The Americas Maintenance Type: Network Maintenance Downtime and Impact: We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried
  • Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA · Details Latest update (5 Nov, 17:21 UTC): Region: Europe Maintenance Reference: CHANGE-374 Maintenance Type: Network Maintenance Systems Impacted: Planet Gateways (Card-Present & eCommerce) Downtime and Impact: Planet will be carrying out planned network maintenance within our UK datacentre environment in collaboration with one of our ISP v
  • Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas (planned) 12 Nov, 03:00 UTC to 12 Nov, 07:00 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details Latest update (5 Nov, 17:28 UTC): Maintenance Reference: CHANGE-349 Service: Planet Gateways (Card-Present & eCommerce) - The Americas Maintenance Type: Network Maintenance Downtime and Impact: We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried
  • Maintenance Notification | PSM-650988 | Web2Pay Release Maintenance (planned) 12 Nov, 06:00 UTC to 12 Nov, 09:00 UTC. Affects Payment Gateway Web2Pay General, Payment Gateway Web2Pay US, Payment Gateway Web2Pay WB · Details Latest update (4 Nov, 08:37 UTC): Maintenance Type: Version Release Maintenance Maintenance Reference: PSM-650988 Systems Impacted: Payment Gateway Web2Pay General Payment Gateway Web2Pay WB Payment Gateway Web2Pay US Downtime and Impact: No downtime or impact is expected from this maintenance. Rollback Plan: In the unlikely event t
  • Maintenance Notification | PSM-651099 | 3CPortal New Version Release (planned) 16 Nov, 18:00 UTC to 16 Nov, 20:00 UTC. Affects Portal - 3C Portal · Details Latest update (4 Nov, 14:09 UTC): Maintenance Reference: PSM-651099 Duration: 2 hours Maintenance Type: New Version Release Systems Impacted: 3CPortal Downtime and Impact: There is no expected downtime or any service limitation. However, if you experience any issues accessing pages, please exit the 3CPortal.com website, clear your b
  • Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details Latest update (3 Nov, 13:35 UTC): Region: Global Maintenance Reference: CHANGE-64 Maintenance Start: Tuesday, 17 November 2026 | 10:00 UTC Maintenance End: Tuesday, 17 November 2026 | 11:00 UTC Duration: 1 hour Maintenance Type: MAS Version Release Systems Impacted: MAS MWEB/PWEB System Downtime and Impact: There is no expected down
  • Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details Latest update (3 Nov, 15:59 UTC): Service: PHOST System – AP, HK & PE Regions Maintenance Type: Release Maintenance Downtime and Impact: No downtime or customer impact is expected. Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to e

We keep the first 10 of 12 maintenance windows; the rest are on weareplanet's status page.

In weareplanet's own words, as we read them every 15 minutes, last 1 min ago. Read weareplanet's status page

Reports from people in China

Last 24 hours · China · times in UTC

0 reports

No community reports in the last 24 hours from China. Having trouble? Add your report.

Status page: partial outage, 3 Nov, 13:16 to now 024 12:0018:0000:0006:00 10:15-10:20 UTC: 21 of 21 places loaded it, typical 1274 ms10:20-10:30 UTC: 35 of 35 places loaded it, typical 1420 to 1461 ms10:30-10:35 UTC: 34 of 34 places loaded it, typical 1479 ms10:35-10:45 UTC: 35 of 35 places loaded it, typical 1447 to 1464 ms10:45-10:50 UTC: 34 of 34 places loaded it, typical 1469 ms10:50-10:55 UTC: 35 of 35 places loaded it, typical 1465 ms10:55-11:05 UTC: 34 of 34 places loaded it, typical 1490 to 1714 ms11:05-11:15 UTC: 35 of 35 places loaded it, typical 1494 to 1538 ms11:15-11:20 UTC: 34 of 34 places loaded it, typical 1619 ms11:20-11:30 UTC: 35 of 35 places loaded it, typical 1478 ms11:30-11:35 UTC: 34 of 34 places loaded it, typical 1579 ms11:35-11:40 UTC: 22 of 22 places loaded it, typical 1179 ms11:40-11:45 UTC: 35 of 35 places loaded it, typical 1460 ms11:45-11:50 UTC: 34 of 34 places loaded it, typical 1481 ms11:50-12:00 UTC: 35 of 35 places loaded it, typical 1464 to 1470 ms12:00-12:05 UTC: 34 of 34 places loaded it, typical 1560 ms12:05-12:15 UTC: 35 of 35 places loaded it, typical 1446 to 1482 ms12:15-12:20 UTC: 34 of 34 places loaded it, typical 1624 ms12:20-12:30 UTC: 35 of 35 places loaded it, typical 1470 to 1543 ms12:30-12:35 UTC: 34 of 34 places loaded it, typical 1504 ms12:35-12:45 UTC: 35 of 35 places loaded it, typical 1453 to 1478 ms12:45-12:50 UTC: 34 of 34 places loaded it, typical 1526 ms12:50-13:00 UTC: 35 of 35 places loaded it, typical 1432 to 1442 ms13:00-13:05 UTC: 34 of 34 places loaded it, typical 1609 ms13:05-13:15 UTC: 35 of 35 places loaded it, typical 1501 to 1524 ms13:15-13:25 UTC: 34 of 34 places loaded it, typical 1474 to 1526 ms13:25-13:30 UTC: 35 of 35 places loaded it, typical 1459 ms13:30-13:35 UTC: 33 of 33 places loaded it, typical 1648 ms13:35-13:40 UTC: 35 of 35 places loaded it, typical 1475 ms13:40-13:50 UTC: 34 of 34 places loaded it, typical 1467 to 1502 ms13:50-14:00 UTC: 35 of 35 places loaded it, typical 1462 to 1478 ms14:00-14:05 UTC: 34 of 34 places loaded it, typical 1528 ms14:05-14:15 UTC: 35 of 35 places loaded it, typical 1471 to 1605 ms14:15-14:20 UTC: 34 of 34 places loaded it, typical 1625 ms14:20-14:30 UTC: 35 of 35 places loaded it, typical 1452 to 1469 ms14:30-14:35 UTC: 34 of 34 places loaded it, typical 1606 ms14:35-14:45 UTC: 35 of 35 places loaded it, typical 1609 to 1739 ms14:45-14:50 UTC: 34 of 34 places loaded it, typical 1620 ms14:50-15:00 UTC: 35 of 35 places loaded it, typical 1456 to 1469 ms15:00-15:05 UTC: 34 of 34 places loaded it, typical 1504 ms15:05-15:15 UTC: 35 of 35 places loaded it, typical 1462 to 1485 ms15:15-15:20 UTC: 34 of 34 places loaded it, typical 1603 ms15:20-15:30 UTC: 35 of 35 places loaded it, typical 1437 to 1470 ms15:30-15:35 UTC: 34 of 34 places loaded it, typical 1463 ms15:35-15:45 UTC: 35 of 35 places loaded it, typical 1455 to 1469 ms15:45-15:50 UTC: 33 of 33 places loaded it, typical 1571 ms15:50-16:00 UTC: 35 of 35 places loaded it, typical 1462 to 1475 ms16:00-16:05 UTC: 34 of 34 places loaded it, typical 1505 ms16:05-16:15 UTC: 35 of 35 places loaded it, typical 1424 to 1455 ms16:15-16:20 UTC: 34 of 34 places loaded it, typical 1463 ms16:20-16:30 UTC: 35 of 35 places loaded it, typical 1476 to 1538 ms16:30-16:35 UTC: 34 of 34 places loaded it, typical 1501 ms16:35-16:45 UTC: 35 of 35 places loaded it, typical 1454 to 1486 ms16:45-16:50 UTC: 34 of 34 places loaded it, typical 1482 ms16:50-17:00 UTC: 35 of 35 places loaded it, typical 1466 to 1472 ms17:00-17:05 UTC: 34 of 34 places loaded it, typical 1505 ms17:05-17:15 UTC: 35 of 35 places loaded it, typical 1455 to 1481 ms17:15-17:20 UTC: 34 of 34 places loaded it, typical 1558 ms17:20-17:30 UTC: 35 of 35 places loaded it, typical 1450 to 1458 ms17:30-17:35 UTC: 34 of 34 places loaded it, typical 1500 ms17:35-17:45 UTC: 35 of 35 places loaded it, typical 1464 to 1477 ms17:45-17:50 UTC: 34 of 34 places loaded it, typical 1469 ms17:50-18:00 UTC: 35 of 35 places loaded it, typical 1457 to 1523 ms18:00-18:05 UTC: 34 of 34 places loaded it, typical 1620 ms18:05-18:15 UTC: 35 of 35 places loaded it, typical 1449 to 1450 ms18:15-18:20 UTC: 34 of 34 places loaded it, typical 1489 ms18:20-18:30 UTC: 35 of 35 places loaded it, typical 1457 to 1468 ms18:30-18:35 UTC: 33 of 33 places loaded it, typical 1610 ms18:35-18:45 UTC: 35 of 35 places loaded it, typical 1492 to 1587 ms18:45-18:50 UTC: 33 of 33 places loaded it, typical 1668 ms18:50-18:55 UTC: 35 of 35 places loaded it, typical 1476 ms18:55-19:10 UTC: 34 of 34 places loaded it, typical 1466 to 1752 ms19:10-19:15 UTC: 35 of 35 places loaded it, typical 1451 ms19:15-19:20 UTC: 33 of 33 places loaded it, typical 1521 ms19:20-19:30 UTC: 35 of 35 places loaded it, typical 1460 to 1500 ms19:30-19:35 UTC: 34 of 34 places loaded it, typical 1455 ms19:35-19:45 UTC: 35 of 35 places loaded it, typical 1458 to 1470 ms19:45-19:50 UTC: 34 of 34 places loaded it, typical 1473 ms19:50-19:55 UTC: 35 of 35 places loaded it, typical 1455 ms19:55-20:05 UTC: 34 of 34 places loaded it, typical 1468 to 1496 ms20:05-20:15 UTC: 35 of 35 places loaded it, typical 1470 to 1489 ms20:15-20:20 UTC: 33 of 33 places loaded it, typical 1737 ms20:20-20:30 UTC: 35 of 35 places loaded it, typical 1458 to 1462 ms20:30-20:35 UTC: 34 of 34 places loaded it, typical 1722 ms20:35-20:45 UTC: 35 of 35 places loaded it, typical 1463 to 1477 ms20:45-20:50 UTC: 34 of 34 places loaded it, typical 1527 ms20:50-21:00 UTC: 35 of 35 places loaded it, typical 1465 to 1517 ms21:00-21:05 UTC: 34 of 34 places loaded it, typical 1480 ms21:05-21:15 UTC: 35 of 35 places loaded it, typical 1478 to 1508 ms21:15-21:20 UTC: 34 of 34 places loaded it, typical 1472 ms21:20-21:30 UTC: 35 of 35 places loaded it, typical 1472 to 1476 ms21:30-21:35 UTC: 33 of 33 places loaded it, typical 1560 ms21:35-21:45 UTC: 35 of 35 places loaded it, typical 1428 to 1518 ms21:45-21:50 UTC: 34 of 34 places loaded it, typical 1445 ms21:50-22:00 UTC: 35 of 35 places loaded it, typical 1482 to 1602 ms22:00-22:05 UTC: 34 of 34 places loaded it, typical 1523 ms22:05-22:15 UTC: 35 of 35 places loaded it, typical 1461 to 1473 ms22:15-22:20 UTC: 34 of 34 places loaded it, typical 1502 ms22:20-22:30 UTC: 35 of 35 places loaded it, typical 1454 to 1486 ms22:30-22:35 UTC: 34 of 34 places loaded it, typical 1473 ms22:35-22:45 UTC: 35 of 35 places loaded it, typical 1459 to 1534 ms22:45-22:50 UTC: 34 of 34 places loaded it, typical 1533 ms22:50-23:00 UTC: 35 of 35 places loaded it, typical 1455 to 1472 ms23:00-23:05 UTC: 34 of 34 places loaded it, typical 1501 ms23:05-23:15 UTC: 35 of 35 places loaded it, typical 1458 to 1462 ms23:15-23:20 UTC: 34 of 34 places loaded it, typical 1624 ms23:20-23:30 UTC: 35 of 35 places loaded it, typical 1479 to 1480 ms23:30-23:35 UTC: 34 of 34 places loaded it, typical 1777 ms23:35-23:45 UTC: 35 of 35 places loaded it, typical 1467 to 1478 ms23:45-23:50 UTC: 34 of 34 places loaded it, typical 1766 ms23:50-00:00 UTC: 35 of 35 places loaded it, typical 1471 to 1502 ms00:00-00:05 UTC: 34 of 34 places loaded it, typical 1518 ms00:05-00:15 UTC: 35 of 35 places loaded it, typical 1453 to 1501 ms00:15-00:20 UTC: 34 of 34 places loaded it, typical 1522 ms00:20-00:30 UTC: 35 of 35 places loaded it, typical 1477 to 1481 ms00:30-00:35 UTC: 34 of 34 places loaded it, typical 1635 ms00:35-00:45 UTC: 35 of 35 places loaded it, typical 1539 to 1562 ms00:45-00:50 UTC: 34 of 34 places loaded it, typical 1639 ms00:50-01:00 UTC: 35 of 35 places loaded it, typical 1454 to 1480 ms01:00-01:05 UTC: 34 of 34 places loaded it, typical 1577 ms01:05-01:15 UTC: 35 of 35 places loaded it, typical 1466 to 1481 ms01:15-01:20 UTC: 34 of 34 places loaded it, typical 1497 ms01:20-01:30 UTC: 35 of 35 places loaded it, typical 1460 to 1492 ms01:30-01:35 UTC: 34 of 34 places loaded it, typical 1482 ms01:35-01:40 UTC: 33 of 33 places loaded it, typical 1473 ms01:40-01:45 UTC: 35 of 35 places loaded it, typical 1473 ms01:45-01:50 UTC: 34 of 34 places loaded it, typical 1499 ms01:50-02:00 UTC: 35 of 35 places loaded it, typical 1454 to 1498 ms02:00-02:05 UTC: 34 of 34 places loaded it, typical 1512 ms02:05-02:15 UTC: 35 of 35 places loaded it, typical 1471 to 1484 ms02:15-02:20 UTC: 34 of 34 places loaded it, typical 1485 ms02:20-02:30 UTC: 35 of 35 places loaded it, typical 1468 to 1472 ms02:30-02:35 UTC: 34 of 34 places loaded it, typical 1484 ms02:35-02:45 UTC: 35 of 35 places loaded it, typical 1467 to 1493 ms02:45-02:55 UTC: 34 of 34 places loaded it, typical 1470 to 1505 ms02:55-03:00 UTC: 35 of 35 places loaded it, typical 1463 ms03:00-03:05 UTC: 34 of 34 places loaded it, typical 1583 ms03:05-03:15 UTC: 35 of 35 places loaded it, typical 1464 to 1466 ms03:15-03:20 UTC: 34 of 34 places loaded it, typical 1519 ms03:20-03:30 UTC: 35 of 35 places loaded it, typical 1449 to 1486 ms03:30-03:35 UTC: 34 of 34 places loaded it, typical 1477 ms03:35-03:45 UTC: 35 of 35 places loaded it, typical 1463 to 1544 ms03:45-03:50 UTC: 34 of 34 places loaded it, typical 1474 ms03:50-04:00 UTC: 35 of 35 places loaded it, typical 1455 to 1508 ms04:00-04:05 UTC: 34 of 34 places loaded it, typical 1511 ms04:05-04:15 UTC: 35 of 35 places loaded it, typical 1474 to 1479 ms04:15-04:20 UTC: 34 of 34 places loaded it, typical 1497 ms04:20-04:30 UTC: 35 of 35 places loaded it, typical 1459 to 1477 ms04:30-04:35 UTC: 34 of 34 places loaded it, typical 1503 ms04:35-04:45 UTC: 35 of 35 places loaded it, typical 1456 to 1459 ms04:45-04:50 UTC: 34 of 34 places loaded it, typical 1469 ms04:50-05:00 UTC: 35 of 35 places loaded it, typical 1452 to 1458 ms05:00-05:05 UTC: 34 of 34 places loaded it, typical 1507 ms05:05-05:15 UTC: 35 of 35 places loaded it, typical 1467 to 1477 ms05:15-05:20 UTC: 34 of 34 places loaded it, typical 1484 ms05:20-05:30 UTC: 35 of 35 places loaded it, typical 1463 to 1533 ms05:30-05:35 UTC: 34 of 34 places loaded it, typical 1475 ms05:35-05:45 UTC: 35 of 35 places loaded it, typical 1463 to 1502 ms05:45-05:50 UTC: 33 of 33 places loaded it, typical 1495 ms05:50-06:00 UTC: 35 of 35 places loaded it, typical 1417 to 1478 ms06:00-06:05 UTC: 34 of 34 places loaded it, typical 1474 ms06:05-06:15 UTC: 35 of 35 places loaded it, typical 1419 to 1471 ms06:15-06:20 UTC: 34 of 34 places loaded it, typical 1482 ms06:20-06:30 UTC: 35 of 35 places loaded it, typical 1466 to 1492 ms06:30-06:35 UTC: 34 of 34 places loaded it, typical 1474 ms06:35-06:45 UTC: 35 of 35 places loaded it, typical 1461 to 1469 ms06:45-06:50 UTC: 34 of 34 places loaded it, typical 1534 ms06:50-07:00 UTC: 35 of 35 places loaded it, typical 1413 to 1442 ms07:00-07:05 UTC: 34 of 34 places loaded it, typical 1482 ms07:05-07:15 UTC: 35 of 35 places loaded it, typical 1473 to 1496 ms07:15-07:20 UTC: 34 of 34 places loaded it, typical 1483 ms07:20-07:30 UTC: 35 of 35 places loaded it, typical 1467 to 1570 ms07:30-07:35 UTC: 34 of 34 places loaded it, typical 1451 ms07:35-07:45 UTC: 35 of 35 places loaded it, typical 1451 to 1458 ms07:45-07:50 UTC: 34 of 34 places loaded it, typical 1471 ms07:50-08:00 UTC: 35 of 35 places loaded it, typical 1442 to 1480 ms08:00-08:05 UTC: 34 of 34 places loaded it, typical 1542 ms08:05-08:15 UTC: 35 of 35 places loaded it, typical 1450 to 1465 ms08:15-08:20 UTC: 34 of 34 places loaded it, typical 1529 ms08:20-08:30 UTC: 35 of 35 places loaded it, typical 1438 to 1454 ms08:30-08:35 UTC: 33 of 33 places loaded it, typical 1496 ms08:35-08:45 UTC: 35 of 35 places loaded it, typical 1474 to 1498 ms08:45-08:50 UTC: 34 of 34 places loaded it, typical 1508 ms08:50-09:00 UTC: 35 of 35 places loaded it, typical 1458 to 1504 ms09:00-09:05 UTC: 34 of 34 places loaded it, typical 1631 ms09:05-09:15 UTC: 35 of 35 places loaded it, typical 1482 to 1488 ms09:15-09:20 UTC: 34 of 34 places loaded it, typical 1478 ms09:20-09:30 UTC: 35 of 35 places loaded it, typical 1462 to 1471 ms09:30-09:40 UTC: 34 of 34 places loaded it, typical 1456 to 1462 ms09:40-09:45 UTC: 35 of 35 places loaded it, typical 1470 ms09:45-09:50 UTC: 34 of 34 places loaded it, typical 1508 ms09:50-10:00 UTC: 35 of 35 places loaded it, typical 1464 to 1560 ms10:00-10:05 UTC: 34 of 34 places loaded it, typical 1524 ms10:05-10:10 UTC: 22 of 22 places loaded it, typical 1185 ms Typical response time of the places that loaded it, at most 1777 ms

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Tinted columns: when Weareplanet's status page showed a partial outage, a major outage, as we read it every 15 minutes; the times are when we saw it, not when the provider posted it. Strip under the bars: how many places loaded weareplanet.com in each 5 minutes, of those that checked, and the line under it their typical response time. Any answer from the website counts as loaded, even an error page. Website checks don't test sign-in, payments or every feature. Tinted columns and our checks are worldwide; the bars count reports from China only.

Latest checks, 10:05-10:10 UTC: 22 of 22 places loaded it, typical 1185 ms.

Report totals as of 8 Nov, 10:07 UTC

Report a problem with Weareplanet

Choose where you are, then tap what isn't working. Tapping a problem sends your report; no account needed.

What isn't working? Tap one to send

Anonymous · one report per service per hour from each network. This adds your experience to the chart; the provider is not contacted.

Compare worldwide reports · Other services in China

Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for China. The report chart above is filtered to China.

Our own checks of weareplanet.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

New Jersey: loaded in 1028 ms Amsterdam: loaded in 208 ms Mumbai: loaded in 1490 ms Seoul: loaded in 2473 ms Atlanta: loaded in 693 ms Jakarta: loaded in 2285 ms Sydney: loaded in 2923 ms Singapore: loaded in 1780 ms Port Louis: loaded in 2683 ms Querétaro: loaded in 1239 ms Lauterbourg: loaded in 384 ms Toronto: loaded in 970 ms Delhi: loaded in 1951 ms Doha: loaded in 1773 ms Dallas: loaded in 1132 ms Cape Town: loaded in 1742 ms Frankfurt: loaded in 325 ms Warsaw: loaded in 320 ms Melbourne: loaded in 2752 ms Portsmouth: loaded in 227 ms New York: loaded in 654 ms Madrid: loaded in 352 ms St. Louis: loaded in 1157 ms São Paulo: loaded in 1927 ms Seattle: loaded in 1463 ms Bangalore: loaded in 1315 ms Osaka: loaded in 1968 ms Johannesburg: loaded in 1887 ms Los Angeles: loaded in 1772 ms Tokyo: loaded in 3157 ms Hamina: loaded in 598 ms Hong Kong: loaded in 2497 ms London: loaded in 167 ms Santiago: loaded in 1741 ms Tel Aviv: loaded in 821 ms
  • New JerseyReachable1028 ms, just now
  • AmsterdamReachable208 ms, 1 min ago
  • MumbaiReachable1490 ms, 1 min ago
  • SeoulReachable2473 ms, 1 min ago
  • AtlantaReachable693 ms, 1 min ago
  • JakartaReachable2285 ms, 1 min ago
  • SydneyReachable2923 ms, 1 min ago
  • SingaporeReachable1780 ms, 1 min ago
  • Port LouisReachable2683 ms, 1 min ago
  • QuerétaroReachable1239 ms, 1 min ago
  • LauterbourgReachable384 ms, 1 min ago
  • TorontoReachable970 ms, 1 min ago
  • DelhiReachable1951 ms, 2 min ago
  • DohaReachable1773 ms, 2 min ago
  • DallasReachable1132 ms, 2 min ago
  • Cape TownReachable1742 ms, 2 min ago
  • FrankfurtReachable325 ms, 2 min ago
  • WarsawReachable320 ms, 2 min ago
  • MelbourneReachable2752 ms, 2 min ago
  • PortsmouthReachable227 ms, 2 min ago
  • New YorkReachable654 ms, 2 min ago
  • MadridReachable352 ms, 2 min ago
  • St. LouisReachable1157 ms, 2 min ago
  • São PauloReachable1927 ms, 2 min ago
  • SeattleReachable1463 ms, 2 min ago
  • BangaloreReachable1315 ms, 2 min ago
  • OsakaReachable1968 ms, 2 min ago
  • JohannesburgReachable1887 ms, 3 min ago
  • Los AngelesReachable1772 ms, 3 min ago
  • TokyoReachable3157 ms, 3 min ago
  • HaminaReachable598 ms, 3 min ago
  • Hong KongReachable2497 ms, 3 min ago
  • LondonReachable167 ms, 3 min ago
  • SantiagoReachable1741 ms, 3 min ago
  • Tel AvivReachable821 ms, 3 min ago

This is separate from the status page: we request weareplanet.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Weareplanet

weareplanet

Planet Tax-Free Refund Services/Solutions

  • France - PABLOPartial outage

164 other parts are working.

Incidents and maintenance

Open incidents

  • IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet (monitoring) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details

Maintenance

  • Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details
  • Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details
  • Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details
  • Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas (planned) 10 Nov, 08:30 UTC to 10 Nov, 11:30 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
  • Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA · Details
  • Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas (planned) 12 Nov, 03:00 UTC to 12 Nov, 07:00 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
  • Maintenance Notification | PSM-650988 | Web2Pay Release Maintenance (planned) 12 Nov, 06:00 UTC to 12 Nov, 09:00 UTC. Affects Payment Gateway Web2Pay General, Payment Gateway Web2Pay US, Payment Gateway Web2Pay WB · Details
  • Maintenance Notification | PSM-651099 | 3CPortal New Version Release (planned) 16 Nov, 18:00 UTC to 16 Nov, 20:00 UTC. Affects Portal - 3C Portal · Details
  • Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details
  • Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details
Outage history

Last 9030 days

3.87% of the time without a reported outage, since 3 Nov

Of the last 90 days, 6 had a partial or major outage, 0 had maintenance only and 84 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Recent problems

3 Nov, 13:16 UTCPartial outagegoing on, 4 d 20 h1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO
What can I try?

Having trouble with Weareplanet?

  1. Compare reports from China and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Weareplanet down, or is it just me?

Weareplanet itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Weareplanet status page and load weareplanet.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 15 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Other services in Payments and shops

Each card shows that service's own status, not Weareplanet's. A problem listed here does not mean Weareplanet has one.

See the live outage feed for China · Find another service