by HonkWatch

Is Weareplanet down?

Yes, Weareplanet has a partial outage. 1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO. Going on for 2 h 56 min. Updated 3 Nov, 16:02 UTC, 10 min ago · Official status page
Having trouble with Weareplanet?

Last 9030 days

60.85% of the time without a reported outage, since 3 Nov

Of the last 90 days, 1 had a partial or major outage, 0 had maintenance only and 89 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of weareplanet.com that failed (312 checks). Shaded: when Weareplanet's status page reported a problem. We don't collect user reports.

0%5%10% 18:0000:0006:0012:00 0% of 6 checks failed0% of 26 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 15 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 9 checks failed0% of 13 checks failed

Our own checks of weareplanet.com

Every 5 minutes, from our probes

Our checks from 16 cities: all fine.

Lauterbourg: loaded in 978 ms Dallas: loaded in 1041 ms Atlanta: loaded in 723 ms Jakarta: loaded in 2009 ms Amsterdam: loaded in 198 ms Bangalore: loaded in 1331 ms Seoul: loaded in 2494 ms Singapore: loaded in 2639 ms Portsmouth: loaded in 244 ms Toronto: loaded in 991 ms Melbourne: loaded in 3189 ms Tel Aviv: loaded in 846 ms St. Louis: loaded in 1130 ms Johannesburg: loaded in 1852 ms London: loaded in 182 ms Osaka: loaded in 1875 ms
  • LauterbourgReachable978 ms, 3 min ago
  • DallasReachable1041 ms, 3 min ago
  • AtlantaReachable723 ms, 3 min ago
  • JakartaReachable2009 ms, 3 min ago
  • AmsterdamReachable198 ms, 3 min ago
  • BangaloreReachable1331 ms, 3 min ago
  • SeoulReachable2494 ms, 5 min ago
  • SingaporeReachable2639 ms, 5 min ago
  • PortsmouthReachable244 ms, 5 min ago
  • TorontoReachable991 ms, 5 min ago
  • MelbourneReachable3189 ms, 8 min ago
  • Tel AvivReachable846 ms, 8 min ago
  • St. LouisReachable1130 ms, 8 min ago
  • JohannesburgReachable1852 ms, 13 min ago
  • LondonReachable182 ms, 13 min ago
  • OsakaReachable1875 ms, 13 min ago
  • SeattleReachable1502 ms, 18 min ago
  • HaminaReachable623 ms, 18 min ago
  • TokyoReachable2490 ms, 18 min ago
  • New YorkReachable681 ms, 23 min ago
  • MadridReachable352 ms, 23 min ago
  • São PauloReachable1940 ms, 23 min ago
  • SantiagoReachable1987 ms, 28 min ago
  • WarsawReachable338 ms, 28 min ago
  • QuerétaroReachable1299 ms, 28 min ago
  • New JerseyReachable840 ms, 33 min ago
  • FrankfurtReachable292 ms, 33 min ago
  • MumbaiReachable1580 ms, 33 min ago
  • DelhiReachable2029 ms, 38 min ago
  • Los AngelesReachable1791 ms, 38 min ago
  • Hong KongReachable2545 ms, 38 min ago
  • DohaReachable2278 ms, 43 min ago
  • Cape TownReachable2058 ms, 43 min ago
  • SydneyReachable3467 ms, 43 min ago

This is separate from the status page: we load weareplanet.com the way a visitor would and note whether it answers.

Parts of Weareplanet

weareplanet

Planet Tax-Free Refund Services/Solutions

  • France - PABLOPartial outage

164 other parts are working.

Incidents and maintenance

Open incidents

  • IM-283 | Planet Tax-Free Service Disruption (investigating) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details

Maintenance

  • Maintenance Notification | PSM-633304 | Planet Gateways Network Maintenance (planned) 4 Nov, 02:00 UTC to 4 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA, Payment Gateway DCC, Payment Gateway Web2Pay WB and 1 more · Details
  • Maintenance Notification | PSM-645905 | Planet Card-Present Gateway Application Maintenance (planned) 4 Nov, 06:00 UTC to 4 Nov, 07:00 UTC. Affects Cluster 000086 · Details
  • Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details
  • Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details
  • Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details
  • Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details
  • Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details
  • Maintenance Notification | PHOST System Maintenance | North America, Brazil & LATAM Regions (planned) 18 Nov, 10:00 UTC to 18 Nov, 12:00 UTC. Affects Planet Acquiring Host - USA and Canada, Planet Acquiring Host - South America, Planet Acquiring Host - Brazil · Details

Recent problems

3 Nov, 13:16 UTCPartial outagegoing on, 2 h 56 min1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO

Alert me when Weareplanet is down

HonkWatch watches the Weareplanet status page for you and alerts you by email, Slack, Discord or Telegram when it reports a problem.

Start free Log in

More in Payments and shops

Questions

Is Weareplanet down, or is it just me?

Weareplanet itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Weareplanet status page and load weareplanet.com from our own probes in several cities. We don't guess from social media posts or reports.

How often do we check?

The status page every 15 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Official status from the Weareplanet status page. HonkWatch also checks websites from 34 cities.

← All services