by HonkWatch

Is Weareplanet down in Tonga?

Weareplanet has problems

Tonga No reports in the last hour checked 9 min ago
Partial outage reported by Weareplanet 1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO. Going on for 3 d 19 h. Updated 7 Nov, 08:30 UTC, 9 min ago · Official status page
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Reports from people in Tonga

Last 24 hours · Tonga · times in UTC

0 reports

No community reports in the last 24 hours from Tonga. Having trouble? Add your report.

024 12:0018:0000:0006:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 08:39 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Tonga

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Tonga. The report chart above is filtered to Tonga.

Our own checks of weareplanet.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

London: loaded in 168 ms Hong Kong: loaded in 2268 ms Tel Aviv: loaded in 847 ms Amsterdam: loaded in 207 ms New Jersey: loaded in 1048 ms Seoul: loaded in 2516 ms Jakarta: loaded in 2266 ms Mumbai: loaded in 1528 ms Atlanta: loaded in 699 ms Singapore: loaded in 1749 ms Sydney: loaded in 2789 ms Lauterbourg: loaded in 370 ms Port Louis: loaded in 2569 ms Querétaro: loaded in 1438 ms Delhi: loaded in 1875 ms Toronto: loaded in 1001 ms Dallas: loaded in 1417 ms Doha: loaded in 1763 ms Warsaw: loaded in 348 ms Frankfurt: loaded in 288 ms Portsmouth: loaded in 222 ms Cape Town: loaded in 1772 ms Madrid: loaded in 354 ms Melbourne: loaded in 2736 ms New York: loaded in 610 ms St. Louis: loaded in 1183 ms São Paulo: loaded in 1958 ms Bangalore: loaded in 1310 ms Seattle: loaded in 1463 ms Osaka: loaded in 1891 ms Los Angeles: loaded in 1779 ms Hamina: loaded in 639 ms Tokyo: loaded in 2644 ms Johannesburg: loaded in 1884 ms Santiago: loaded in 1851 ms
  • LondonReachable168 ms, just now
  • Hong KongReachable2268 ms, just now
  • Tel AvivReachable847 ms, just now
  • AmsterdamReachable207 ms, 3 min ago
  • New JerseyReachable1048 ms, 3 min ago
  • SeoulReachable2516 ms, 3 min ago
  • JakartaReachable2266 ms, 3 min ago
  • MumbaiReachable1528 ms, 3 min ago
  • AtlantaReachable699 ms, 3 min ago
  • SingaporeReachable1749 ms, 4 min ago
  • SydneyReachable2789 ms, 4 min ago
  • LauterbourgReachable370 ms, 4 min ago
  • Port LouisReachable2569 ms, 4 min ago
  • QuerétaroReachable1438 ms, 4 min ago
  • DelhiReachable1875 ms, 4 min ago
  • TorontoReachable1001 ms, 4 min ago
  • DallasReachable1417 ms, 4 min ago
  • DohaReachable1763 ms, 4 min ago
  • WarsawReachable348 ms, 4 min ago
  • FrankfurtReachable288 ms, 4 min ago
  • PortsmouthReachable222 ms, 4 min ago
  • Cape TownReachable1772 ms, 4 min ago
  • MadridReachable354 ms, 4 min ago
  • MelbourneReachable2736 ms, 4 min ago
  • New YorkReachable610 ms, 4 min ago
  • St. LouisReachable1183 ms, 4 min ago
  • São PauloReachable1958 ms, 5 min ago
  • BangaloreReachable1310 ms, 5 min ago
  • SeattleReachable1463 ms, 5 min ago
  • OsakaReachable1891 ms, 5 min ago
  • Los AngelesReachable1779 ms, 5 min ago
  • HaminaReachable639 ms, 5 min ago
  • TokyoReachable2644 ms, 5 min ago
  • JohannesburgReachable1884 ms, 5 min ago
  • SantiagoReachable1851 ms, 5 min ago

This is separate from the status page: we request weareplanet.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Weareplanet

weareplanet

Planet Tax-Free Refund Services/Solutions

  • France - PABLOPartial outage

164 other parts are working.

Incidents and maintenance

Open incidents

  • IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet (monitoring) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details

Maintenance

  • Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details
  • Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details
  • Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details
  • Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas (planned) 10 Nov, 08:30 UTC to 10 Nov, 11:30 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
  • Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA · Details
  • Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas (planned) 12 Nov, 03:00 UTC to 12 Nov, 07:00 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
  • Maintenance Notification | PSM-650988 | Web2Pay Release Maintenance (planned) 12 Nov, 06:00 UTC to 12 Nov, 09:00 UTC. Affects Payment Gateway Web2Pay General, Payment Gateway Web2Pay US, Payment Gateway Web2Pay WB · Details
  • Maintenance Notification | PSM-651099 | 3CPortal New Version Release (planned) 16 Nov, 18:00 UTC to 16 Nov, 20:00 UTC. Affects Portal - 3C Portal · Details
  • Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details
  • Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details
Outage history

Last 9030 days

4.91% of the time without a reported outage, since 3 Nov

Of the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of weareplanet.com that failed (9,581 checks). Shaded: when Weareplanet's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%5%10% 12:0018:0000:0006:00 0% of 105 checks failed0% of 104 checks failed0% of 102 checks failed0% of 100 checks failed0% of 98 checks failed0% of 102 checks failed0% of 98 checks failed0% of 103 checks failed0% of 107 checks failed0% of 85 checks failed0% of 81 checks failed0% of 105 checks failed1% of 94 checks failed0% of 103 checks failed0% of 104 checks failed1% of 94 checks failed0% of 79 checks failed0% of 88 checks failed0% of 94 checks failed0% of 98 checks failed0% of 93 checks failed0% of 94 checks failed0% of 98 checks failed0% of 104 checks failed0% of 90 checks failed0% of 87 checks failed0% of 79 checks failed0% of 101 checks failed0% of 79 checks failed0% of 88 checks failed0% of 77 checks failed0% of 94 checks failed0% of 98 checks failed0% of 112 checks failed0% of 97 checks failed0% of 99 checks failed0% of 102 checks failed0% of 82 checks failed0% of 88 checks failed0% of 114 checks failed0% of 90 checks failed0% of 90 checks failed0% of 114 checks failed0% of 109 checks failed0% of 83 checks failed0% of 96 checks failed0% of 108 checks failed0% of 104 checks failed0% of 105 checks failed0% of 85 checks failed0% of 100 checks failed0% of 114 checks failed0% of 97 checks failed0% of 105 checks failed0% of 96 checks failed0% of 114 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 56 checks failed

Recent problems

3 Nov, 13:16 UTCPartial outagegoing on, 3 d 19 h1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO
What can I try?

Having trouble with Weareplanet?

  1. Compare reports from Tonga and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Weareplanet down, or is it just me?

Weareplanet itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Weareplanet status page and load weareplanet.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 15 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Payments and shops

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