Is Weareplanet down in Mozambique?
Weareplanet has problems
1 open incident: IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet
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Known issues (from weareplanet's status page)
Incidents
- IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet (monitoring, minor impact) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details Latest update (6 Nov, 11:58 UTC): PABLO 1 is back online and the fallback procedure has been reverted. PABLO 2 / GUN continues to experience intermittent disruption, with PABLO advising that work is ongoing to improve service stability. We continue to monitor the situation and will provide further updates as appropriate.
Maintenance
- Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details Latest update (22 Oct, 09:28 UTC): Dear Sir or Madam, We wish to inform you that network maintenance will be performed on the Production environment of the Datatrans Payment Gateway. Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 Novembe
- Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details Latest update (22 Oct, 09:09 UTC): Maintenance Reference: PSM-633307 Maintenance Type: Network Maintenance Systems Impacted: Planet Tax-Free Europe Issuing & Refund Solutions Start Time: Tuesday, 10 November 2026 at 01:00 CET End Time: Tuesday, 10 November 2026 at 05:00 CET Downtime and Impact: This maintenance has been scheduled out
- Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details Latest update (2 Nov, 08:08 UTC): Maintenance Type: Certificate Renewal Affected Service: Visa 3D Secure (3DS) Authentication Downtime and Impact: No downtime or customer impact is expected. This is a routine renewal of a security certificate for Visa 3D Secure (3DS) authentication, performed ahead of its scheduled expiry. There are
Show 7 more maintenance windows
- Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas (planned) 10 Nov, 08:30 UTC to 10 Nov, 11:30 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details Latest update (5 Nov, 17:25 UTC): Maintenance Reference: CHANGE-341 Service: Planet Gateways (Card-Present & eCommerce) - The Americas Maintenance Type: Network Maintenance Downtime and Impact: We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried
- Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA · Details Latest update (5 Nov, 17:21 UTC): Region: Europe Maintenance Reference: CHANGE-374 Maintenance Type: Network Maintenance Systems Impacted: Planet Gateways (Card-Present & eCommerce) Downtime and Impact: Planet will be carrying out planned network maintenance within our UK datacentre environment in collaboration with one of our ISP v
- Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas (planned) 12 Nov, 03:00 UTC to 12 Nov, 07:00 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details Latest update (5 Nov, 17:28 UTC): Maintenance Reference: CHANGE-349 Service: Planet Gateways (Card-Present & eCommerce) - The Americas Maintenance Type: Network Maintenance Downtime and Impact: We will be performing planned maintenance on network infrastructure supporting Planet Gateways in the Americas region. This work is carried
- Maintenance Notification | PSM-650988 | Web2Pay Release Maintenance (planned) 12 Nov, 06:00 UTC to 12 Nov, 09:00 UTC. Affects Payment Gateway Web2Pay General, Payment Gateway Web2Pay US, Payment Gateway Web2Pay WB · Details Latest update (4 Nov, 08:37 UTC): Maintenance Type: Version Release Maintenance Maintenance Reference: PSM-650988 Systems Impacted: Payment Gateway Web2Pay General Payment Gateway Web2Pay WB Payment Gateway Web2Pay US Downtime and Impact: No downtime or impact is expected from this maintenance. Rollback Plan: In the unlikely event t
- Maintenance Notification | PSM-651099 | 3CPortal New Version Release (planned) 16 Nov, 18:00 UTC to 16 Nov, 20:00 UTC. Affects Portal - 3C Portal · Details Latest update (4 Nov, 14:09 UTC): Maintenance Reference: PSM-651099 Duration: 2 hours Maintenance Type: New Version Release Systems Impacted: 3CPortal Downtime and Impact: There is no expected downtime or any service limitation. However, if you experience any issues accessing pages, please exit the 3CPortal.com website, clear your b
- Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details Latest update (3 Nov, 13:35 UTC): Region: Global Maintenance Reference: CHANGE-64 Maintenance Start: Tuesday, 17 November 2026 | 10:00 UTC Maintenance End: Tuesday, 17 November 2026 | 11:00 UTC Duration: 1 hour Maintenance Type: MAS Version Release Systems Impacted: MAS MWEB/PWEB System Downtime and Impact: There is no expected down
- Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details Latest update (3 Nov, 15:59 UTC): Service: PHOST System – AP, HK & PE Regions Maintenance Type: Release Maintenance Downtime and Impact: No downtime or customer impact is expected. Rollback Plan: In the unlikely event that issues are encountered during the maintenance and cannot be promptly resolved, a rollback plan is in place to e
We keep the first 10 of 12 maintenance windows; the rest are on weareplanet's status page.
In weareplanet's own words, as we read them every 15 minutes, last 1 min ago. Read weareplanet's status page
Reports from people in Mozambique
Last 24 hours · Mozambique · times in UTC
No community reports in the last 24 hours from Mozambique. Having trouble? Add your report.
Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.
Latest checks, 20:55-21:00 UTC: 18 of 18 places loaded it, typical 1179 ms.
Where this status comes from
Provider updates and website checks — Worldwide
The evidence below covers the provider and our available checks. It is not a separate verdict for Mozambique. The report chart above is filtered to Mozambique.
Our own checks of weareplanet.com
Every 5 minutes, from our probesOur checks from 35 cities: all fine.
- JakartaReachable1989 ms, just now
- AtlantaReachable720 ms, just now
- SydneyReachable3061 ms, just now
- SingaporeReachable1831 ms, just now
- Port LouisReachable2826 ms, just now
- QuerétaroReachable1275 ms, just now
- DelhiReachable1884 ms, just now
- TorontoReachable962 ms, just now
- DohaReachable2038 ms, just now
- DallasReachable1082 ms, just now
- Cape TownReachable1793 ms, just now
- MelbourneReachable2748 ms, just now
- FrankfurtReachable279 ms, just now
- PortsmouthReachable258 ms, just now
- WarsawReachable361 ms, just now
- New YorkReachable684 ms, just now
- LauterbourgReachable349 ms, just now
- MadridReachable357 ms, just now
- St. LouisReachable1144 ms, just now
- São PauloReachable2254 ms, 1 min ago
- SeattleReachable1465 ms, 1 min ago
- OsakaReachable1858 ms, 1 min ago
- BangaloreReachable1336 ms, 1 min ago
- TokyoReachable2550 ms, 1 min ago
- Los AngelesReachable1953 ms, 1 min ago
- HaminaReachable600 ms, 1 min ago
- JohannesburgReachable1947 ms, 1 min ago
- LondonReachable183 ms, 2 min ago
- SantiagoReachable1801 ms, 2 min ago
- Hong KongReachable2082 ms, 2 min ago
- Tel AvivReachable830 ms, 2 min ago
- AmsterdamReachable211 ms, 5 min ago
- New JerseyReachable817 ms, 5 min ago
- SeoulReachable2536 ms, 5 min ago
- MumbaiReachable1518 ms, 5 min ago
This is separate from the status page: we request weareplanet.com and note whether it answers. These automated checks do not sign in or use the app's features.
Parts of Weareplanet
weareplanetPlanet Tax-Free Refund Services/Solutions
- France - PABLOPartial outage
164 other parts are working.
Incidents and maintenance
Open incidents
- IM-283 | Planet Tax-Free Service Disruption - PABLO | External to Planet (monitoring) Since 3 Nov, 13:11 UTC. Affects France - PABLO · Details
Maintenance
- Maintenance Notification | PSM-633307 | Datatrans Payment Gateway - Production Environment (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Datatrans Payment Gateway, Datatrans Payment Gateway (Planet-Acquired Customers) · Details
- Maintenance Notification | PSM-633307 | Planet Tax-Free Europe | Network Maintenance (planned) 10 Nov, 00:00 UTC to 10 Nov, 04:00 UTC. Affects Planet Tax-Free - Europe · Details
- Maintenance Notification | PSM-648100 | Planet eCommerce Gateway – Visa 3D Secure Certificate Renewal (planned) 10 Nov, 03:30 UTC to 10 Nov, 05:30 UTC. Affects 3D Secure (3DS) · Details
- Maintenance Notification | CHANGE-341 | Planet Gateways Network Maintenance | The Americas (planned) 10 Nov, 08:30 UTC to 10 Nov, 11:30 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
- Maintenance Notification | CHANGE-374 | Planet Gateways Network Maintenance (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects Payment Gateway Web2Pay General, Planet Card Present Gateway - EMEA · Details
- Maintenance Notification | CHANGE-349 | Planet Gateways Network Maintenance | The Americas (planned) 12 Nov, 03:00 UTC to 12 Nov, 07:00 UTC. Affects Planet Card Present Gateway - The Americas, Payment Gateway Web2Pay US · Details
- Maintenance Notification | PSM-650988 | Web2Pay Release Maintenance (planned) 12 Nov, 06:00 UTC to 12 Nov, 09:00 UTC. Affects Payment Gateway Web2Pay General, Payment Gateway Web2Pay US, Payment Gateway Web2Pay WB · Details
- Maintenance Notification | PSM-651099 | 3CPortal New Version Release (planned) 16 Nov, 18:00 UTC to 16 Nov, 20:00 UTC. Affects Portal - 3C Portal · Details
- Maintenance Notification | CHANGE-64 | MAS Version Release (planned) 17 Nov, 10:00 UTC to 17 Nov, 11:00 UTC. Affects Merchant Accounting System - MAS Portal - MWEB, Merchant Accounting System - MAS Portal - PWEB FIFP · Details
- Maintenance Notification | PHOST System Maintenance | AP, HK & PE Regions (planned) 17 Nov, 15:00 UTC to 17 Nov, 18:00 UTC. Affects Planet Acquiring Host - Hong Kong, Planet Acquiring Host - Asia Pacific, Planet Acquiring Host - RD · Details
Outage history
Last 9030 days
4.35% of the time without a reported outage, since 3 NovOf the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.
No problems Partial outage Major outage Maintenance No data yet
Recent problems
| 3 Nov, 13:16 UTC | Partial outage | going on, 4 d 7 h | 1 of 165 parts affected: Planet Tax-Free Refund Services/Solutions / France - PABLO |
What can I try?
Having trouble with Weareplanet?
- Compare reports from Mozambique and check the latest update above. A quiet chart does not rule out a new or local problem.
- Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
- Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.
Reports describe people's experiences. One report alone does not confirm an outage.
Questions about these results
Questions
Is Weareplanet down, or is it just me?
Weareplanet itself reports a problem right now, so it is probably not just you.
How do we know?
We read the official Weareplanet status page and load weareplanet.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.
How often do we check?
The status page every 15 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.
Other services in Payments and shops
Each card shows that service's own status, not Weareplanet's. A problem listed here does not mean Weareplanet has one.
BoltappPayments and shopsMajor outageTheir status page: 15 of 21 parts affected: Checkout, eCommerce Platform Integrations / BigCommerce Plugin…View statusReport a problem
Authorize.netPayments and shopsPartial outageTheir status page: Open incident: Chase Paymentech Settlement/Batching DisruptionView statusReport a problem
BrinkposPayments and shopsPartial outageTheir status page: Open incident: PAR POS Status - PAR Pay: Holiday Change Freeze 2026View statusReport a problem
Circle (USDC)Payments and shopsPartial outageTheir status page: 3 of 341 parts affected: Circle Cross-Chain Transfer Protocol / CRONOS - Cross-Chain…View statusReport a problem
CybersourcePayments and shopsPartial outageTheir status page: Open incident: Decision Manager Service DisruptionView statusReport a problem
ParposPayments and shopsPartial outageTheir status page: Open incident: PAR POS Status - PAR Pay: Holiday Change Freeze 2026View statusReport a problem
PaysafePayments and shopsPartial outageTheir status page: 1 of 138 parts affected: PagoEfectivo / GMoneyView statusReport a problem- BitPayPayments and shopsPartial outageTheir status page: 10 of 48 parts affected: Bitpay.com / Bitpay HealthCheck (Sandbox), Payments / API…View statusReport a problem
- CinetPayPayments and shopsPartial outageTheir status page: 4 of 47 parts affected: Cameroun / Orange Money CM Collect, Cameroun / Orange Money CM…View statusReport a problem
- CodapaymentsPayments and shopsPartial outageTheir status page: 22 of 288 parts affected: Argentina / Mercado Pago, Bangladesh / bKash, Bangladesh /…View statusReport a problem
EwayPayments and shopsPartial outageTheir status page: 2 of 12 parts affected: Eway Sandbox, Eway Phone PaymentsView statusReport a problem
FedaPayPayments and shopsPartial outageTheir status page: 21 of 44 parts affected: Moyens de paiement pour la Collecte / Orange Sénégal, Moyens de…View statusReport a problem
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