Is Drfirst down in Colombia?
Planned maintenance at Drfirst
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Reports from people in Colombia
Last 24 hours · Colombia · times in UTC
No community reports in the last 24 hours from Colombia. Having trouble? Add your report.
Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.
Where this status comes from
Provider updates and website checks — Worldwide
The evidence below covers the provider and our available checks. It is not a separate verdict for Colombia. The report chart above is filtered to Colombia.
Where Drfirst is affected
From Drfirst's own status pageAll 1 places Drfirst lists are working.
Colours reflect only the places named in this service's updates.
Parts of Drfirst
DrFirst- Prescription Routing (Gadget)Maintenance
- BacklineOperational
- Electronic Prescribing for Controlled Substances (EPCS)Operational
- HuddleOperational
- E-Prescribing Mobile (iPrescribe)Operational
- InfinIDOperational
- Medication History (MedHx)Operational
- Population Risk Management (PRM)Operational
- Prescription Engagement (RxInform)Operational
- DrFirst Universal Login (IDaaS)Operational
- SFTP ServicesOperational
E-Prescribing Desktop (Rcopia)
- E-Prescribing Desktop Region 1 (Rcopia)Operational
- E-Prescribing Desktop Region 2 (Rcopia)Operational
- E-Prescribing Desktop Region 3 (Rcopia)Operational
- E-Prescribing Desktop Region 4 (Rcopia)Operational
- E-Prescribing Desktop Region 5 (Rcopia)Operational
- E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)Operational
Third-Party Vendor Services
- Provider Identity Proofing (IDP)Operational
- PDMPOperational
- Pharmacy Network - PrescribingOperational
- Pharmacy Network - Medication History (US)Operational
DrFirst US Support Services
- DrFirst US Help CenterOperational
- DrFirst US Strategic & Premier Phone SupportOperational
- DrFirst US Live Messaging/ChatOperational
SmartSuite
- SmartAllergyOperational
- SmartDrugOperational
- SmartPharmacyOperational
- System Migrations (SmartProcessor)Operational
- SmartScanOperational
- SmartSigOperational
- SmartSwitchOperational
- Prescription Renewals (SmartRenewal)Operational
Total Benefits (Provider Solutions)
- Electronic Prior Authorization (ePA)Operational
- Price Transparency (mBC)Operational
- Eligibility - Pharmacy BenefitsOperational
Electronic Prior Authorization (Myndshft)
- Medical - Eligibility/Benefits Verification(BV)Operational
- Medical - Batch EligibilityOperational
- Medical - Patient Financial Responsibility(PFR)Operational
- Medical - Prior Auth Requirements(PAR)Operational
- Medical - Prior Auth Submission(PAS)Operational
- Medical - PA Status DashboardOperational
- Pharmacy - Realtime Pharmacy Benefits(RTPB)Operational
- Pharmacy - Pharmacy Prior AuthorizationOperational
- Pharmacy - Eligibility/Benefits VerificationOperational
iPrescribe Support Services
- iPrescribe Help CenterOperational
- iPrescribe Callback SupportOperational
- iPrescribe Live Messaging/ChatOperational
Canada
- Medication History (MedHx) CanadaOperational
- SmartSig (Canada)Operational
- SmartScan (Canada)Operational
- 3rd Party Service: Drug Information System (BC)Operational
- 3rd Party Service: Pharmacy Network - Medication History (Canada)Operational
Incidents and maintenance
Maintenance
- DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 6:40 AM ET (now) 7 Nov, 11:30 UTC to 7 Nov, 12:15 UTC. Affects Prescription Routing (Gadget) · Details
- DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 7, 2026, 9:40 PM ET (planned) 8 Nov, 02:30 UTC to 8 Nov, 03:30 UTC. Affects Prescription Routing (Gadget) · Details
- DrFirst Notification - Scheduled System Maintenance – Production - Prescription Routing (Gadget) – November 8, 2026, 6:50 AM ET (planned) 8 Nov, 11:45 UTC to 8 Nov, 12:30 UTC. Affects Prescription Routing (Gadget) · Details
- RESCHEDULED: DrFirst Production System Maintenance – November 10, 2026 at 10:00 PM ET (Previously November 6) (planned) 11 Nov, 03:00 UTC to 11 Nov, 05:00 UTC. Affects E-Prescribing Desktop Region 4 (Rcopia) · Details
- DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET (planned) 28 Nov, 03:00 UTC to 28 Nov, 05:00 UTC. Affects DrFirst US Live Messaging/Chat · Details
Outage history
Last problem: 3 Nov, 13:10 UTC, partial outage for 1 h 49 min (1 of 52 parts affected: iPrescribe Support Services / iPrescribe Live Messaging/Chat).
Last 9030 days
98.15% of the time without a reported outage, since 3 NovOf the last 90 days, 1 had a partial or major outage, 4 had maintenance only and 85 have no data. Recent problems are listed in a table further down.
No problems Partial outage Major outage Maintenance No data yet
Recent problems
| 3 Nov, 13:10 UTC | Partial outage | 1 h 49 min | 1 of 52 parts affected: iPrescribe Support Services / iPrescribe Live Messaging/Chat |
What can I try?
Having trouble with Drfirst?
- Compare reports from Colombia and check the latest update above. A quiet chart does not rule out a new or local problem.
- Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
- Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.
Reports describe people's experiences. One report alone does not confirm an outage.
Questions about these results
Questions
Is Drfirst down, or is it just me?
Drfirst is doing planned maintenance, so some parts may not work right now. It is probably not just you.
How do we know?
We read the official Drfirst status page. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.
How often do we check?
The status page every 15 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.
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