by HonkWatch

Is Drfirst down?

Yes, Drfirst has a partial outage. 1 of 52 parts affected: iPrescribe Support Services / iPrescribe Live Messaging/Chat. Going on for 1 h. Updated 3 Nov, 13:56 UTC, 14 min ago · Official status page
Having trouble with Drfirst?

Last 9030 days

81.69% of the time without a reported outage, since 3 Nov

Of the last 90 days, 1 had a partial or major outage, 0 had maintenance only and 89 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Shaded: when Drfirst's status page reported a problem. We don't collect user reports.

0%50%100%

Where Drfirst is affected

From Drfirst's own status page

All 1 places Drfirst lists are working.

Canada: working (Canada)

Parts of Drfirst

DrFirst

iPrescribe Support Services

  • iPrescribe Live Messaging/ChatDegraded
  • iPrescribe Help CenterOperational
  • iPrescribe Callback SupportOperational

E-Prescribing Desktop (Rcopia)

  • E-Prescribing Desktop Region 1 (Rcopia)Operational
  • E-Prescribing Desktop Region 2 (Rcopia)Operational
  • E-Prescribing Desktop Region 3 (Rcopia)Operational
  • E-Prescribing Desktop Region 4 (Rcopia)Operational
  • E-Prescribing Desktop Region 5 (Rcopia)Operational
  • E-Prescribing Desktop Staging Environment (Rcopia Staging Environment)Operational

Other parts

  • BacklineOperational
  • Electronic Prescribing for Controlled Substances (EPCS)Operational
  • HuddleOperational
  • E-Prescribing Mobile (iPrescribe)Operational
  • InfinIDOperational
  • Medication History (MedHx)Operational
  • Population Risk Management (PRM)Operational
  • Prescription Engagement (RxInform)Operational
  • Prescription Routing (Gadget)Operational
  • DrFirst Universal Login (IDaaS)Operational
  • SFTP ServicesOperational

Third-Party Vendor Services

  • EPCS IDP (Experian/ID.me)Operational
  • PDMPOperational
  • Pharmacy Network - PrescribingOperational
  • Pharmacy Network - Medication History (US)Operational

DrFirst US Support Services

  • DrFirst US Help CenterOperational
  • DrFirst US Strategic & Premier Phone SupportOperational
  • DrFirst US Live Messaging/ChatOperational

SmartSuite

  • SmartAllergyOperational
  • SmartDrugOperational
  • SmartPharmacyOperational
  • System Migrations (SmartProcessor)Operational
  • SmartScanOperational
  • SmartSigOperational
  • SmartSwitchOperational
  • Prescription Renewals (SmartRenewal)Operational

Total Benefits (Provider Solutions)

  • Electronic Prior Authorization (ePA)Operational
  • Price Transparency (mBC)Operational
  • Eligibility - Pharmacy BenefitsOperational

Electronic Prior Authorization (Myndshft)

  • Medical - Eligibility/Benefits Verification(BV)Operational
  • Medical - Batch EligibilityOperational
  • Medical - Patient Financial Responsibility(PFR)Operational
  • Medical - Prior Auth Requirements(PAR)Operational
  • Medical - Prior Auth Submission(PAS)Operational
  • Medical - PA Status DashboardOperational
  • Pharmacy - Realtime Pharmacy Benefits(RTPB)Operational
  • Pharmacy - Pharmacy Prior AuthorizationOperational
  • Pharmacy - Eligibility/Benefits VerificationOperational

Canada

  • Medication History (MedHx) CanadaOperational
  • SmartSig (Canada)Operational
  • SmartScan (Canada)Operational
  • 3rd Party Service: Drug Information System (BC)Operational
  • 3rd Party Service: Pharmacy Network - Medication History (Canada)Operational

Incidents and maintenance

Open incidents

  • iPrescribe Support Incident Notice (investigating) Since 3 Nov, 13:08 UTC. Affects iPrescribe Live Messaging/Chat · Details

Maintenance

  • DrFirst Notification - Scheduled System Failover - Production - RxInform - Thursday, Oct 29, 2026 7:00 PM ET - Thursday Nov 5, 2026 7:00 PM ET (planned) 6 Nov, 00:00 UTC to 6 Nov, 01:00 UTC. Affects Prescription Engagement (RxInform) · Details
  • DrFirst Notification - Scheduled System Maintenance – Production – PDMP - November 5, 2026, 9:00 PM ET (planned) 6 Nov, 02:00 UTC to 6 Nov, 05:00 UTC. Affects PDMP · Details
  • DrFirst Notification - Scheduled System Maintenance - Production - November 6th, 10:00 PM ET (planned) 7 Nov, 03:00 UTC to 7 Nov, 05:00 UTC. Affects E-Prescribing Desktop Region 4 (Rcopia) · Details
  • DrFirst Notification - Scheduled System Maintenance – Production - US Brand Messaging – November 27, 2026, 10:00 PM ET (planned) 28 Nov, 03:00 UTC to 28 Nov, 05:00 UTC. Affects DrFirst US Live Messaging/Chat · Details

Recent problems

3 Nov, 13:10 UTCPartial outagegoing on, 1 h1 of 52 parts affected: iPrescribe Support Services / iPrescribe Live Messaging/Chat

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Questions

Is Drfirst down, or is it just me?

Drfirst itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Drfirst status page. We don't guess from social media posts or reports.

How often do we check?

The status page every 15 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Official status from the Drfirst status page. HonkWatch also checks websites from 34 cities.

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