Is Mypurecloud down in Fr. S. Antarctic Lands?
Mypurecloud has problems
1 open incident: Elevated Error Rates - EMEA (UAE)
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Known issues (from Genesys Cloud's status page)
Incidents
- Elevated Error Rates - EMEA (UAE) (monitoring, critical impact) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details Latest update (18 Sep 2026, 19:39 UTC): Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, moni
In Genesys Cloud's own words, as we read them every 7.5 minutes, last 7 min ago. Read Genesys Cloud's status page
Reports from people in Fr. S. Antarctic Lands
Last 24 hours · Fr. S. Antarctic Lands · times in UTC
No community reports in the last 24 hours from Fr. S. Antarctic Lands. Having trouble? Add your report.
Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.
Latest checks, 20:40-20:45 UTC: 11 of 11 places loaded it, typical 1214 ms.
Compare worldwide reports · Other services in Fr. S. Antarctic Lands
Where this status comes from
Provider updates and website checks — Worldwide
The evidence below covers the provider and our available checks. It is not a separate verdict for Fr. S. Antarctic Lands. The report chart above is filtered to Fr. S. Antarctic Lands.
What is affected
- Locations: 1 of 49 has problems.
- Products and services: none of the 384 has a problem.
- The website: Our checks from 35 cities: all fine.
A problem at some locations or in one product does not mean all of Mypurecloud is down.
Our own checks of mypurecloud.com
Every 5 minutes, from our probesOur checks from 35 cities: all fine.
- LondonReachable993 ms, 1 min ago
- DallasReachable1070 ms, 1 min ago
- São PauloReachable1228 ms, 1 min ago
- AtlantaReachable415 ms, 1 min ago
- OsakaReachable1390 ms, 1 min ago
- LauterbourgReachable1214 ms, 1 min ago
- DohaReachable2683 ms, 2 min ago
- Hong KongReachable1611 ms, 2 min ago
- Los AngelesReachable1002 ms, 2 min ago
- PortsmouthReachable1132 ms, 2 min ago
- BangaloreReachable2359 ms, 2 min ago
- St. LouisReachable1096 ms, 2 min ago
- New YorkReachable636 ms, 2 min ago
- SingaporeReachable2019 ms, 2 min ago
- TokyoReachable1421 ms, 2 min ago
- DelhiReachable2080 ms, 2 min ago
- Port LouisReachable2915 ms, 2 min ago
- FrankfurtReachable1036 ms, 2 min ago
- SeattleReachable660 ms, 2 min ago
- SeoulReachable1572 ms, 2 min ago
- MadridReachable996 ms, 2 min ago
- SantiagoReachable1594 ms, 2 min ago
- QuerétaroReachable853 ms, 2 min ago
- Cape TownReachable1996 ms, 2 min ago
- JohannesburgReachable1892 ms, 2 min ago
- New JerseyReachable562 ms, 2 min ago
- Tel AvivReachable1312 ms, 2 min ago
- TorontoReachable489 ms, 3 min ago
- WarsawReachable1154 ms, 3 min ago
- HaminaReachable1185 ms, 3 min ago
- MumbaiReachable1873 ms, 3 min ago
- AmsterdamReachable1567 ms, 3 min ago
- SydneyReachable1756 ms, 3 min ago
- JakartaReachable1980 ms, 3 min ago
- MelbourneReachable1808 ms, 3 min ago
This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.
Parts of Mypurecloud
Genesys CloudPlatform
- EMEA (UAE)Major outage
432 other parts are working.
Incidents and maintenance
Open incidents
- Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history
Last 9030 days
0.00% of the time without a reported outage, since 3 NovOf the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.
No problems Partial outage Major outage Maintenance No data yet
Recent problems
| 3 Nov, 08:29 UTC | Partial outage | going on, 4 d 12 h | Issues at 1 of 49 locations: EMEA (UAE) |
What can I try?
Having trouble with Mypurecloud?
- Compare reports from Fr. S. Antarctic Lands and check the latest update above. A quiet chart does not rule out a new or local problem.
- Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
- Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.
Reports describe people's experiences. One report alone does not confirm an outage.
Questions about these results
Questions
Is Mypurecloud down, or is it just me?
Mypurecloud itself reports a problem right now, so it is probably not just you.
How do we know?
We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.
How often do we check?
The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.
Other services in Communication
Each card shows that service's own status, not Mypurecloud's. A problem listed here does not mean Mypurecloud has one.
TwilioCommunicationPartial outageTheir status page: 9 of 172 parts affected: CARRIER NETWORK / SMS Long Code, North America, ZIPWHIP…View statusReport a problem
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ElementCommunicationPartial outageTheir status page: Open incident: Element One Telegram bridge Matrix to Telegram direction media…View statusReport a problem
SinchCommunicationPartial outageTheir status page: 1 of 162 parts affected: Verification / SMS VerificationView statusReport a problem
VoIP.msCommunicationPartial outageTheir status page: 4 of 100 parts affected: Main Website / Customer Portal, VoIP.ms Platform / Payment…View statusReport a problem
WorkvivoCommunicationPartial outageTheir status page: 11 of 34 parts affected: UAE / Web Application, UAE / Mobile Applications, UAE / Desktop…View statusReport a problem
CallHippoCommunicationPartial outageTheir status page: 2 of 9 parts affected: Integrations, Public APIView statusReport a problem
ClearlyipCommunicationPartial outageTheir status page: Open incident: Customers may experience problems locating, downloading, or updating…View statusReport a problem
DIDWWCommunicationPartial outageTheir status page: 1 of 8 parts affected: Inbound VoiceView statusReport a problem
ExotelCommunicationPartial outageTheir status page: 1 of 46 parts affected: Contact Center — On-Prem (ECC 4.x) / App16View statusReport a problem
ExotelCommunicationPartial outageTheir status page: 1 of 46 parts affected: Contact Center — On-Prem (ECC 4.x) / App16View statusReport a problem
GrasshopperCommunicationPartial outageTheir status page: 1 of 61 parts affected: Rescue and GoToAssist (Remote Support) / GoTo Assist Remote…View statusReport a problem
See the live outage feed for Fr. S. Antarctic Lands · Find another service