by HonkWatch

Is Mypurecloud down in Svalbard and Jan Mayen?

Mypurecloud has problems

Svalbard and Jan Mayen No reports in the last hour checked 3 min ago
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 3 d 13 h. Updated 6 Nov, 22:13 UTC, 3 min ago · Official status page
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Reports from people in Svalbard and Jan Mayen

Last 24 hours · Svalbard and Jan Mayen · times in UTC

0 reports

No community reports in the last 24 hours from Svalbard and Jan Mayen. Having trouble? Add your report.

024 00:0006:0012:0018:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 6 Nov, 22:16 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Svalbard and Jan Mayen

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Svalbard and Jan Mayen. The report chart above is filtered to Svalbard and Jan Mayen.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

Bangalore: loaded in 2403 ms Doha: loaded in 2531 ms Los Angeles: loaded in 1026 ms Portsmouth: loaded in 1143 ms New York: loaded in 419 ms Singapore: loaded in 1871 ms Port Louis: loaded in 2949 ms Delhi: loaded in 2105 ms Tokyo: loaded in 1510 ms Frankfurt: loaded in 973 ms Seoul: loaded in 1591 ms Seattle: loaded in 661 ms Querétaro: loaded in 860 ms Cape Town: loaded in 2058 ms Santiago: loaded in 1750 ms Madrid: loaded in 921 ms Johannesburg: loaded in 1891 ms New Jersey: loaded in 1162 ms Tel Aviv: loaded in 1272 ms Mumbai: loaded in 2070 ms Toronto: loaded in 445 ms Hamina: loaded in 1207 ms Warsaw: loaded in 1097 ms Amsterdam: loaded in 1057 ms Lauterbourg: loaded in 1083 ms Sydney: loaded in 1955 ms Jakarta: loaded in 1987 ms Melbourne: loaded in 1790 ms London: loaded in 937 ms São Paulo: loaded in 1231 ms Dallas: loaded in 812 ms Atlanta: loaded in 449 ms Osaka: loaded in 1460 ms Hong Kong: loaded in 1626 ms St. Louis: loaded in 875 ms
  • BangaloreReachable2403 ms, just now
  • DohaReachable2531 ms, just now
  • Los AngelesReachable1026 ms, just now
  • PortsmouthReachable1143 ms, just now
  • New YorkReachable419 ms, 1 min ago
  • SingaporeReachable1871 ms, 1 min ago
  • Port LouisReachable2949 ms, 1 min ago
  • DelhiReachable2105 ms, 1 min ago
  • TokyoReachable1510 ms, 1 min ago
  • FrankfurtReachable973 ms, 2 min ago
  • SeoulReachable1591 ms, 2 min ago
  • SeattleReachable661 ms, 2 min ago
  • QuerétaroReachable860 ms, 2 min ago
  • Cape TownReachable2058 ms, 2 min ago
  • SantiagoReachable1750 ms, 2 min ago
  • MadridReachable921 ms, 2 min ago
  • JohannesburgReachable1891 ms, 2 min ago
  • New JerseyReachable1162 ms, 2 min ago
  • Tel AvivReachable1272 ms, 2 min ago
  • MumbaiReachable2070 ms, 2 min ago
  • TorontoReachable445 ms, 2 min ago
  • HaminaReachable1207 ms, 2 min ago
  • WarsawReachable1097 ms, 2 min ago
  • AmsterdamReachable1057 ms, 2 min ago
  • LauterbourgReachable1083 ms, 2 min ago
  • SydneyReachable1955 ms, 2 min ago
  • JakartaReachable1987 ms, 2 min ago
  • MelbourneReachable1790 ms, 2 min ago
  • LondonReachable937 ms, 6 min ago
  • São PauloReachable1231 ms, 6 min ago
  • DallasReachable812 ms, 6 min ago
  • AtlantaReachable449 ms, 6 min ago
  • OsakaReachable1460 ms, 6 min ago
  • Hong KongReachable1626 ms, 6 min ago
  • St. LouisReachable875 ms, 6 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 4 had a partial or major outage, 0 had maintenance only and 86 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,581 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%11%21% 00:0006:0012:0018:00 0% of 110 checks failed0% of 101 checks failed0% of 98 checks failed0% of 107 checks failed0% of 113 checks failed0% of 106 checks failed0% of 105 checks failed0% of 106 checks failed1% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed4% of 114 checks failed9% of 116 checks failed18% of 136 checks failed21% of 128 checks failed13% of 118 checks failed0% of 104 checks failed0% of 105 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed1% of 104 checks failed1% of 109 checks failed0% of 105 checks failed0% of 104 checks failed0% of 104 checks failed0% of 107 checks failed0% of 103 checks failed0% of 101 checks failed0% of 111 checks failed0% of 104 checks failed1% of 107 checks failed2% of 109 checks failed0% of 103 checks failed0% of 99 checks failed0% of 99 checks failed0% of 98 checks failed0% of 109 checks failed0% of 96 checks failed0% of 101 checks failed0% of 101 checks failed0% of 86 checks failed0% of 86 checks failed0% of 105 checks failed0% of 86 checks failed0% of 107 checks failed0% of 98 checks failed0% of 94 checks failed0% of 75 checks failed0% of 90 checks failed0% of 96 checks failed0% of 104 checks failed0% of 83 checks failed0% of 100 checks failed0% of 110 checks failed0% of 91 checks failed0% of 92 checks failed2% of 80 checks failed3% of 73 checks failed0% of 105 checks failed0% of 74 checks failed1% of 92 checks failed0% of 81 checks failed0% of 89 checks failed0% of 106 checks failed0% of 97 checks failed0% of 97 checks failed0% of 100 checks failed0% of 93 checks failed0% of 84 checks failed0% of 87 checks failed0% of 113 checks failed0% of 87 checks failed0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 87 checks failed0% of 103 checks failed0% of 118 checks failed0% of 93 checks failed0% of 109 checks failed0% of 4 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 3 d 13 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from Svalbard and Jan Mayen and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for Svalbard and Jan Mayen · Find another service