by HonkWatch

Is Mypurecloud down in Portugal?

Mypurecloud has problems

Portugal No reports in the last hour checked just now
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 3 d 17 h. Updated 7 Nov, 01:29 UTC, just now · Official status page
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Reports from people in Portugal

Last 24 hours · Portugal · times in UTC

0 reports

No community reports in the last 24 hours from Portugal. Having trouble? Add your report.

024 06:0012:0018:0000:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 01:29 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Portugal

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Portugal. The report chart above is filtered to Portugal.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

Delhi: loaded in 2097 ms Tokyo: loaded in 1422 ms Port Louis: loaded in 2913 ms Frankfurt: loaded in 1016 ms Seattle: loaded in 704 ms Seoul: loaded in 1588 ms Querétaro: loaded in 845 ms Johannesburg: loaded in 1833 ms Madrid: loaded in 1005 ms Cape Town: loaded in 1918 ms Tel Aviv: loaded in 1365 ms Santiago: loaded in 1612 ms New Jersey: loaded in 531 ms Warsaw: loaded in 1115 ms Toronto: loaded in 418 ms Mumbai: loaded in 1861 ms Hamina: loaded in 1182 ms Amsterdam: loaded in 1044 ms Lauterbourg: loaded in 1037 ms Sydney: loaded in 1668 ms Jakarta: loaded in 2034 ms Melbourne: loaded in 1799 ms Dallas: loaded in 892 ms London: loaded in 876 ms São Paulo: loaded in 1300 ms Atlanta: loaded in 597 ms Osaka: loaded in 1457 ms Hong Kong: loaded in 1645 ms Doha: loaded in 2448 ms Los Angeles: loaded in 948 ms St. Louis: loaded in 834 ms Bangalore: loaded in 2435 ms Portsmouth: loaded in 1080 ms New York: loaded in 595 ms Singapore: loaded in 1982 ms
  • DelhiReachable2097 ms, just now
  • TokyoReachable1422 ms, just now
  • Port LouisReachable2913 ms, just now
  • FrankfurtReachable1016 ms, just now
  • SeattleReachable704 ms, just now
  • SeoulReachable1588 ms, just now
  • QuerétaroReachable845 ms, just now
  • JohannesburgReachable1833 ms, just now
  • MadridReachable1005 ms, just now
  • Cape TownReachable1918 ms, just now
  • Tel AvivReachable1365 ms, just now
  • SantiagoReachable1612 ms, just now
  • New JerseyReachable531 ms, just now
  • WarsawReachable1115 ms, just now
  • TorontoReachable418 ms, just now
  • MumbaiReachable1861 ms, just now
  • HaminaReachable1182 ms, just now
  • AmsterdamReachable1044 ms, just now
  • LauterbourgReachable1037 ms, just now
  • SydneyReachable1668 ms, just now
  • JakartaReachable2034 ms, 1 min ago
  • MelbourneReachable1799 ms, 1 min ago
  • DallasReachable892 ms, 4 min ago
  • LondonReachable876 ms, 4 min ago
  • São PauloReachable1300 ms, 4 min ago
  • AtlantaReachable597 ms, 4 min ago
  • OsakaReachable1457 ms, 4 min ago
  • Hong KongReachable1645 ms, 5 min ago
  • DohaReachable2448 ms, 5 min ago
  • Los AngelesReachable948 ms, 5 min ago
  • St. LouisReachable834 ms, 5 min ago
  • BangaloreReachable2435 ms, 5 min ago
  • PortsmouthReachable1080 ms, 5 min ago
  • New YorkReachable595 ms, 5 min ago
  • SingaporeReachable1982 ms, 5 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,672 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%11%21% 06:0012:0018:0000:00 0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed4% of 114 checks failed9% of 116 checks failed18% of 136 checks failed21% of 128 checks failed13% of 118 checks failed0% of 104 checks failed0% of 105 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed1% of 104 checks failed1% of 109 checks failed0% of 105 checks failed0% of 104 checks failed0% of 104 checks failed0% of 107 checks failed0% of 103 checks failed0% of 101 checks failed0% of 111 checks failed0% of 104 checks failed1% of 107 checks failed2% of 109 checks failed0% of 103 checks failed0% of 99 checks failed0% of 99 checks failed0% of 98 checks failed0% of 109 checks failed0% of 96 checks failed0% of 101 checks failed0% of 101 checks failed0% of 86 checks failed0% of 86 checks failed0% of 105 checks failed0% of 86 checks failed0% of 107 checks failed0% of 98 checks failed0% of 94 checks failed0% of 75 checks failed0% of 90 checks failed0% of 96 checks failed0% of 104 checks failed0% of 83 checks failed0% of 100 checks failed0% of 110 checks failed0% of 91 checks failed0% of 92 checks failed2% of 80 checks failed3% of 73 checks failed0% of 105 checks failed0% of 74 checks failed1% of 92 checks failed0% of 81 checks failed0% of 89 checks failed0% of 106 checks failed0% of 97 checks failed0% of 97 checks failed0% of 100 checks failed0% of 93 checks failed0% of 84 checks failed0% of 87 checks failed0% of 113 checks failed0% of 87 checks failed0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 87 checks failed0% of 103 checks failed0% of 118 checks failed0% of 93 checks failed0% of 109 checks failed0% of 90 checks failed0% of 120 checks failed0% of 105 checks failed0% of 103 checks failed0% of 106 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 102 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 3 d 17 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from Portugal and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for Portugal · Find another service