Is Mypurecloud down in Palestine?
Mypurecloud has problems
1 open incident: Elevated Error Rates - EMEA (UAE)
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Known issues (from Genesys Cloud's status page)
Incidents
- Elevated Error Rates - EMEA (UAE) (monitoring, critical impact) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details Latest update (18 Sep 2026, 19:39 UTC): Genesys Cloud services in the EMEA (UAE) region remain unavailable due to significant infrastructure challenges affecting the platform provider. This incident has caused widespread service disruptions impacting core platform functions including database operations, virtual machine provisioning, moni
In Genesys Cloud's own words, as we read them every 7.5 minutes, last just now. Read Genesys Cloud's status page
Reports from people in Palestine
Last 24 hours · Palestine · times in UTC
No community reports in the last 24 hours from Palestine. Having trouble? Add your report.
Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.
Latest checks, 20:15-20:20 UTC: 29 of 29 places loaded it, typical 1244 ms.
Where this status comes from
Provider updates and website checks — Worldwide
The evidence below covers the provider and our available checks. It is not a separate verdict for Palestine. The report chart above is filtered to Palestine.
What is affected
- Locations: 1 of 49 has problems.
- Products and services: none of the 384 has a problem.
- The website: Our checks from 35 cities: all fine.
A problem at some locations or in one product does not mean all of Mypurecloud is down.
Our own checks of mypurecloud.com
Every 5 minutes, from our probesOur checks from 35 cities: all fine.
- FrankfurtReachable1053 ms, just now
- SeattleReachable748 ms, just now
- SeoulReachable1558 ms, just now
- Cape TownReachable2144 ms, just now
- JohannesburgReachable1858 ms, just now
- SantiagoReachable1776 ms, just now
- QuerétaroReachable871 ms, just now
- MadridReachable1024 ms, just now
- New JerseyReachable489 ms, just now
- Tel AvivReachable1280 ms, just now
- TorontoReachable450 ms, just now
- WarsawReachable1166 ms, just now
- MumbaiReachable2045 ms, just now
- HaminaReachable1212 ms, just now
- AmsterdamReachable1179 ms, just now
- SydneyReachable2267 ms, just now
- JakartaReachable2008 ms, 1 min ago
- MelbourneReachable1878 ms, 1 min ago
- LondonReachable951 ms, 4 min ago
- São PauloReachable1244 ms, 4 min ago
- DallasReachable934 ms, 4 min ago
- AtlantaReachable2903 ms, 4 min ago
- OsakaReachable1407 ms, 4 min ago
- Hong KongReachable1639 ms, 5 min ago
- DohaReachable2567 ms, 5 min ago
- Los AngelesReachable897 ms, 5 min ago
- BangaloreReachable2385 ms, 5 min ago
- St. LouisReachable647 ms, 5 min ago
- PortsmouthReachable1106 ms, 5 min ago
- New YorkReachable685 ms, 5 min ago
- SingaporeReachable2064 ms, 5 min ago
- TokyoReachable1519 ms, 5 min ago
- DelhiReachable2151 ms, 5 min ago
- Port LouisReachable2905 ms, 5 min ago
- LauterbourgReachable1159 ms, 6 min ago
This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.
Parts of Mypurecloud
Genesys CloudPlatform
- EMEA (UAE)Major outage
432 other parts are working.
Incidents and maintenance
Open incidents
- Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history
Last 9030 days
0.00% of the time without a reported outage, since 3 NovOf the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.
No problems Partial outage Major outage Maintenance No data yet
Recent problems
| 3 Nov, 08:29 UTC | Partial outage | going on, 4 d 11 h | Issues at 1 of 49 locations: EMEA (UAE) |
What can I try?
Having trouble with Mypurecloud?
- Compare reports from Palestine and check the latest update above. A quiet chart does not rule out a new or local problem.
- Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
- Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.
Reports describe people's experiences. One report alone does not confirm an outage.
Questions about these results
Questions
Is Mypurecloud down, or is it just me?
Mypurecloud itself reports a problem right now, so it is probably not just you.
How do we know?
We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.
How often do we check?
The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.
Other services in Communication
Each card shows that service's own status, not Mypurecloud's. A problem listed here does not mean Mypurecloud has one.
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See the live outage feed for Palestine · Find another service