by HonkWatch

Is Kaseya down in Puerto Rico?

Kaseya has problems

Puerto Rico No reports in the last hour checked 5 min ago
Partial outage reported by Kaseya 4 of 391 parts affected: Datto RMM / Pinotage (EU1), Datto RMM / Zinfandel (US West), Datto RMM / Concord (US East) and 1 more. Going on for 15 h 22 min. Updated 7 Nov, 08:13 UTC, 5 min ago · Official status page
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Reports from people in Puerto Rico

Last 24 hours · Puerto Rico · times in UTC

0 reports

No community reports in the last 24 hours from Puerto Rico. Having trouble? Add your report.

024 12:0018:0000:0006:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 08:18 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Puerto Rico

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Puerto Rico. The report chart above is filtered to Puerto Rico.

Where Kaseya is affected

From Kaseya's own status page

3 places have problems now. Kaseya's working places aren't all listed, so only those it names are on the map.

Select a country, including small islands.
Fiji: No mapped reports Tanzania: No mapped reports Western Sahara: No mapped reports Canada: No mapped reports United States: partial outage (Concord) Kazakhstan: No mapped reports Uzbekistan: No mapped reports Papua New Guinea: No mapped reports Indonesia: No mapped reports Argentina: No mapped reports Chile: No mapped reports DR Congo: No mapped reports Somalia: No mapped reports Kenya: No mapped reports Sudan: No mapped reports Chad: No mapped reports Haiti: No mapped reports Dominican Republic: No mapped reports Russia: No mapped reports Bahamas: No mapped reports Falkland Is.: No mapped reports Norway: No mapped reports Greenland: No mapped reports Fr. S. Antarctic Lands: No mapped reports Timor-Leste: No mapped reports South Africa: No mapped reports Lesotho: No mapped reports Mexico: No mapped reports Uruguay: No mapped reports Brazil: No mapped reports Bolivia: No mapped reports Peru: No mapped reports Colombia: No mapped reports Panama: No mapped reports Costa Rica: No mapped reports Nicaragua: No mapped reports Honduras: No mapped reports El Salvador: No mapped reports Guatemala: No mapped reports Belize: No mapped reports Venezuela: No mapped reports Guyana: No mapped reports Suriname: No mapped reports France: No mapped reports Ecuador: No mapped reports Puerto Rico: No mapped reports Jamaica: No mapped reports Cuba: No mapped reports Zimbabwe: No mapped reports Botswana: No mapped reports Namibia: No mapped reports Senegal: No mapped reports Mali: No mapped reports Mauritania: No mapped reports Benin: No mapped reports Niger: No mapped reports Nigeria: No mapped reports Cameroon: No mapped reports Togo: No mapped reports Ghana: No mapped reports Côte d'Ivoire: No mapped reports Guinea: No mapped reports Guinea-Bissau: No mapped reports Liberia: No mapped reports Sierra Leone: No mapped reports Burkina Faso: No mapped reports Central African Republic: No mapped reports Congo: No mapped reports Gabon: No mapped reports Equatorial Guinea: No mapped reports Zambia: No mapped reports Malawi: No mapped reports Mozambique: No mapped reports eSwatini: No mapped reports Angola: No mapped reports Burundi: No mapped reports Israel: No mapped reports Lebanon: No mapped reports Madagascar: No mapped reports Palestine: No mapped reports Gambia: No mapped reports Tunisia: No mapped reports Algeria: No mapped reports Jordan: No mapped reports United Arab Emirates: No mapped reports Qatar: No mapped reports Kuwait: No mapped reports Iraq: No mapped reports Oman: No mapped reports Vanuatu: No mapped reports Cambodia: No mapped reports Thailand: No mapped reports Laos: No mapped reports Myanmar: No mapped reports Vietnam: No mapped reports North Korea: No mapped reports South Korea: No mapped reports Mongolia: No mapped reports India: No mapped reports Bangladesh: No mapped reports Bhutan: No mapped reports Nepal: No mapped reports Pakistan: No mapped reports Afghanistan: No mapped reports Tajikistan: No mapped reports Kyrgyzstan: No mapped reports Turkmenistan: No mapped reports Iran: No mapped reports Syria: No mapped reports Armenia: No mapped reports Sweden: No mapped reports Belarus: No mapped reports Ukraine: No mapped reports Poland: No mapped reports Austria: No mapped reports Hungary: No mapped reports Moldova: No mapped reports Romania: No mapped reports Lithuania: No mapped reports Latvia: No mapped reports Estonia: No mapped reports Germany: No mapped reports Bulgaria: No mapped reports Greece: No mapped reports Turkey: No mapped reports Albania: No mapped reports Croatia: No mapped reports Switzerland: No mapped reports Luxembourg: No mapped reports Belgium: No mapped reports Netherlands: No mapped reports Portugal: No mapped reports Spain: No mapped reports Ireland: No mapped reports New Caledonia: No mapped reports Solomon Islands: No mapped reports New Zealand: No mapped reports Australia: No mapped reports Sri Lanka: No mapped reports China: No mapped reports Taiwan: No mapped reports Italy: No mapped reports Denmark: No mapped reports United Kingdom: No mapped reports Iceland: No mapped reports Azerbaijan: No mapped reports Georgia: No mapped reports Philippines: No mapped reports Malaysia: No mapped reports Brunei: No mapped reports Slovenia: No mapped reports Finland: No mapped reports Slovakia: No mapped reports Czechia: No mapped reports Eritrea: No mapped reports Japan: No mapped reports Paraguay: No mapped reports Yemen: No mapped reports Saudi Arabia: No mapped reports N. Cyprus: No mapped reports Cyprus: No mapped reports Morocco: No mapped reports Egypt: No mapped reports Libya: No mapped reports Ethiopia: No mapped reports Djibouti: No mapped reports Somaliland: No mapped reports Uganda: No mapped reports Rwanda: No mapped reports Bosnia and Herzegovina: No mapped reports North Macedonia: No mapped reports Serbia: No mapped reports Montenegro: No mapped reports Kosovo: No mapped reports Trinidad and Tobago: No mapped reports South Sudan: No mapped reports Andorra: No mapped reports Antigua and Barbuda: No mapped reports Anguilla: No mapped reports Antarctica: No mapped reports American Samoa: No mapped reports Aruba: No mapped reports Åland: No mapped reports Barbados: No mapped reports Bahrain: No mapped reports Saint Barthélemy: No mapped reports Bermuda: No mapped reports Cook Islands: No mapped reports Cape Verde: No mapped reports Curaçao: No mapped reports Dominica: No mapped reports Federated States of Micronesia: No mapped reports Faroe Islands: No mapped reports Grenada: No mapped reports Guernsey: No mapped reports South Georgia and the South Sandwich Islands: No mapped reports Guam: No mapped reports Hong Kong: No mapped reports Heard Island and McDonald Islands: No mapped reports Isle of Man: No mapped reports British Indian Ocean Territory: No mapped reports Jersey: No mapped reports Kiribati: No mapped reports Comoros: No mapped reports Saint Kitts and Nevis: No mapped reports Cayman Islands: No mapped reports Saint Lucia: No mapped reports Liechtenstein: No mapped reports Monaco: No mapped reports Saint Martin: No mapped reports Marshall Islands: No mapped reports Macau: No mapped reports Northern Mariana Islands: No mapped reports Montserrat: No mapped reports Malta: No mapped reports Mauritius: No mapped reports Maldives: No mapped reports Norfolk Island: No mapped reports Nauru: No mapped reports Niue: No mapped reports French Polynesia: No mapped reports Saint Pierre and Miquelon: No mapped reports Pitcairn Islands: No mapped reports Palau: No mapped reports Seychelles: No mapped reports Singapore: No mapped reports Saint Helena: No mapped reports San Marino: No mapped reports São Tomé and Príncipe: No mapped reports Sint Maarten: No mapped reports Turks and Caicos Islands: No mapped reports Tonga: No mapped reports Tuvalu: No mapped reports Vatican City: No mapped reports Saint Vincent and the Grenadines: No mapped reports British Virgin Islands: No mapped reports United States Virgin Islands: No mapped reports Wallis and Futuna: No mapped reports Samoa: No mapped reports US West: partial outageAsia Pacific: partial outage Concord: partial outage

Colours reflect only the places named in this service's updates.

  • Asia PacificPartial outage
  • ConcordPartial outage
  • US WestPartial outage

Our own checks of kaseya.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

Portsmouth: loaded in 188 ms Doha: loaded in 447 ms Jakarta: loaded in 301 ms Seattle: loaded in 351 ms Hamina: loaded in 245 ms Lauterbourg: loaded in 222 ms Sydney: loaded in 599 ms Singapore: loaded in 327 ms Warsaw: loaded in 162 ms Mumbai: loaded in 454 ms Frankfurt: loaded in 143 ms New Jersey: loaded in 1031 ms Osaka: loaded in 236 ms Johannesburg: loaded in 291 ms Tokyo: loaded in 276 ms London: loaded in 198 ms Seoul: loaded in 180 ms Los Angeles: loaded in 323 ms Delhi: loaded in 461 ms Toronto: loaded in 213 ms Querétaro: loaded in 622 ms Bangalore: loaded in 239 ms São Paulo: loaded in 145 ms Madrid: loaded in 195 ms Dallas: loaded in 550 ms St. Louis: loaded in 435 ms Tel Aviv: loaded in 594 ms New York: loaded in 260 ms Melbourne: loaded in 234 ms Cape Town: loaded in 168 ms Atlanta: loaded in 217 ms Santiago: loaded in 376 ms Amsterdam: loaded in 164 ms Port Louis: loaded in 760 ms Hong Kong: loaded in 321 ms
  • PortsmouthReachable188 ms, just now
  • DohaReachable447 ms, just now
  • JakartaReachable301 ms, just now
  • SeattleReachable351 ms, just now
  • HaminaReachable245 ms, just now
  • LauterbourgReachable222 ms, just now
  • SydneyReachable599 ms, just now
  • SingaporeReachable327 ms, just now
  • WarsawReachable162 ms, just now
  • MumbaiReachable454 ms, just now
  • FrankfurtReachable143 ms, just now
  • New JerseyReachable1031 ms, just now
  • OsakaReachable236 ms, just now
  • JohannesburgReachable291 ms, just now
  • TokyoReachable276 ms, just now
  • LondonReachable198 ms, just now
  • SeoulReachable180 ms, just now
  • Los AngelesReachable323 ms, just now
  • DelhiReachable461 ms, 1 min ago
  • TorontoReachable213 ms, 1 min ago
  • QuerétaroReachable622 ms, 1 min ago
  • BangaloreReachable239 ms, 1 min ago
  • São PauloReachable145 ms, 1 min ago
  • MadridReachable195 ms, 5 min ago
  • DallasReachable550 ms, 5 min ago
  • St. LouisReachable435 ms, 5 min ago
  • Tel AvivReachable594 ms, 5 min ago
  • New YorkReachable260 ms, 5 min ago
  • MelbourneReachable234 ms, 5 min ago
  • Cape TownReachable168 ms, 5 min ago
  • AtlantaReachable217 ms, 5 min ago
  • SantiagoReachable376 ms, 5 min ago
  • AmsterdamReachable164 ms, 5 min ago
  • Port LouisReachable760 ms, 5 min ago
  • Hong KongReachable321 ms, 5 min ago

This is separate from the status page: we request kaseya.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Kaseya

Kaseya Inc

Datto RMM

  • Pinotage (EU1)Degraded
  • Zinfandel (US West)Degraded
  • Concord (US East)Degraded
  • Syrah (APAC)Degraded

387 other parts are working.

Incidents and maintenance

Open incidents

  • Datto RMM - Version 15.2.0 (Pinotage, Syrah, Zinfandel, Concord) - Autotask Integration Device Sync Delays (monitoring) Since 6 Nov, 16:49 UTC. Affects Pinotage (EU1), Zinfandel (US West), Concord (US East), Syrah (APAC) · Details
  • PHP vulnerabilities (CVE-2026-109618 and CVE-2026-109619): Kaseya status - Investigation and Remediation (identified) Since 21 Oct, 21:51 UTC · Details
  • ConnectWise Cloud Backup Issue Investigation (monitoring) Since 17 Oct, 20:28 UTC · Details

Maintenance

  • VSA10 - Scheduled System Maintenance EU (planned) 7 Nov, 10:00 UTC to 7 Nov, 12:00 UTC. Affects EU, EU - Andromeda10, EU - Remote Control · Details
  • VSA9 - VSA Patch Release v9.5.27a - Leo/Revan (planned) 12 Nov, 08:00 UTC to 12 Nov, 12:00 UTC. Affects Leo06, Leo45, US - Revan01, US - Revan02 · Details
  • Scheduled Infrastructure Maintenance – US-East Region (planned) 20 Nov, 16:20 UTC to 20 Nov, 20:20 UTC · Details
  • Scheduled Infrastructure Maintenance – US-East Region (planned) 5 Dec, 03:00 UTC to 5 Dec, 11:00 UTC · Details
  • Scheduled Infrastructure Maintenance – US-East Region (planned) 12 Dec 2026, 03:00 UTC to 12 Dec 2026, 11:00 UTC · Details
  • Scheduled Infrastructure Maintenance – US-East Region (planned) 19 Dec 2026, 03:00 UTC to 19 Dec 2026, 11:00 UTC · Details
Outage history

Last 9030 days

19.38% of the time without a reported outage, since 2 Nov

Of the last 90 days, 6 had a partial or major outage, 0 had maintenance only and 84 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of kaseya.com that failed (9,410 checks). Shaded: when Kaseya's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%5%10% 12:0018:0000:0006:00 0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 100 checks failed0% of 109 checks failed0% of 91 checks failed0% of 105 checks failed0% of 104 checks failed0% of 104 checks failed0% of 98 checks failed0% of 86 checks failed0% of 85 checks failed0% of 105 checks failed0% of 95 checks failed0% of 106 checks failed0% of 104 checks failed0% of 95 checks failed0% of 71 checks failed0% of 99 checks failed0% of 98 checks failed0% of 101 checks failed0% of 87 checks failed0% of 75 checks failed0% of 85 checks failed0% of 88 checks failed0% of 94 checks failed0% of 79 checks failed0% of 70 checks failed0% of 89 checks failed0% of 77 checks failed0% of 85 checks failed0% of 78 checks failed0% of 81 checks failed0% of 79 checks failed0% of 87 checks failed2% of 91 checks failed0% of 107 checks failed0% of 84 checks failed0% of 94 checks failed0% of 112 checks failed0% of 105 checks failed1% of 90 checks failed0% of 76 checks failed0% of 110 checks failed0% of 92 checks failed0% of 85 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 86 checks failed0% of 90 checks failed0% of 110 checks failed0% of 102 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed1% of 108 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 23 checks failed

Recent problems

6 Nov, 16:56 UTCPartial outagegoing on, 15 h 22 min4 of 391 parts affected: Datto RMM / Pinotage (EU1), Datto RMM / Zinfandel (US West), Datto RMM / Concord (US East) and 1 more
3 Nov, 19:00 UTCPartial outage2 d 18 hOpen incident: Datto Endpoint Backup for PC - US Region Cloud Siris 279760 - Degraded Backup Functionality
3 Nov, 13:45 UTCPartial outage2 h 35 minOpen incident: Datto SAAS Protection - aue1-bfyii-2510 - Backups are not running and SaaS Protection Console is not accessible to perform recovery related functions
2 Nov, 09:03 UTCPartial outage11 h 25 min11 of 391 parts affected: Autotask PSA / Limited Release, Autotask PSA / America East, Autotask PSA / America East 2 and 8 more
What can I try?

Having trouble with Kaseya?

  1. Compare reports from Puerto Rico and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Kaseya down, or is it just me?

Kaseya itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Kaseya status page and load kaseya.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Customer support

See the live outage feed for Puerto Rico · Find another service