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Is Eway down in Puerto Rico?

Eway has problems

People in Puerto Rico: 0 reports in the last hour Official page: Partial outage reported, checked 15 min ago Our checks: We don't check its website

Website (Eway Website): OperationalPayments (Eway Phone Payments): Partial outage2 open incidents: Eway Sandbox - Incident Notification, Eway - Incident Notification - PhonePay Outage

Partial outage reported by Eway 2 of 12 parts affected: Eway Sandbox, Eway Phone Payments. Going on for 5 d 6 h. Updated 7 Nov, 20:07 UTC, 15 min ago · Official status page
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Known issues (from Eway System's status page)

Incidents

  • Eway Sandbox - Incident Notification (investigating, critical impact) Since 6 Nov, 11:33 UTC. Affects Eway Sandbox · Details Latest update (6 Nov, 11:33 UTC): We are currently experiencing a service interruption which is impacting MyEway Sandbox portals. The issue is being worked on urgently by our system engineers and we will follow up ASAP with an update. If you have any urgent questions regarding this service interruption, please contact us on 1800 10
  • Eway - Incident Notification - PhonePay Outage (identified, critical impact) Since 1 Nov, 23:58 UTC. Affects Eway Phone Payments · Details Latest update (4 Nov, 07:31 UTC): Update: The following PhonePay IVR numbers are working and accepting payments: 1300 267 074 or (02) 9099 4320 The PhonePay IVR number 1800 021 548 is still unavailable, and we are working to restore it. Until it is restored, merchants can direct their customers to either of the numbers above to make

In Eway System's own words, as we read them every 15 minutes, last 15 min ago. Read Eway System's status page

Reports from people in Puerto Rico

Last 24 hours · Puerto Rico · times in UTC

0 reports

No community reports in the last 24 hours from Puerto Rico. Having trouble? Add your report.

Status page: partial outage, 2 Nov, 13:38 to now 024 00:0006:0012:0018:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Tinted columns: when Eway's status page showed a partial outage, a major outage, as we read it every 15 minutes; the times are when we saw it, not when the provider posted it. Tinted columns are worldwide; the bars count reports from Puerto Rico only.

Report totals as of 7 Nov, 20:22 UTC

Report a problem with Eway

Choose where you are, then tap what isn't working. Tapping a problem sends your report; no account needed.

What isn't working? Tap one to send

Anonymous · one report per service per hour. This adds your experience to the chart; the provider is not contacted.

Compare worldwide reports · Other services in Puerto Rico

Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Puerto Rico. The report chart above is filtered to Puerto Rico.

Parts of Eway

Eway System Status
  • Eway SandboxMajor outage
  • Eway Phone PaymentsPartial outage
  • Eway GatewaysOperational
  • Rapid APIOperational
  • MyEwayOperational
  • Eway WebsiteOperational
  • Eway SettlementOperational
  • Merchant Trust Initiative (MTI) portalOperational
  • Eway Xero ServiceOperational
  • MyEway Sandbox PortalOperational

Shopping Cart Integrations

  • ShopifyOperational
  • WooCommerceOperational

Incidents and maintenance

Open incidents

  • Eway Sandbox - Incident Notification (investigating) Since 6 Nov, 11:33 UTC. Affects Eway Sandbox · Details
  • Eway - Incident Notification - PhonePay Outage (identified) Since 1 Nov, 23:58 UTC. Affects Eway Phone Payments · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 2 Nov

Of the last 90 days, 6 had a partial or major outage, 0 had maintenance only and 84 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Recent problems

2 Nov, 13:38 UTCPartial outagegoing on, 5 d 6 h2 of 12 parts affected: Eway Sandbox, Eway Phone Payments
What can I try?

Having trouble with Eway?

  1. Compare reports from Puerto Rico and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Eway down, or is it just me?

Eway itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Eway status page. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 15 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Other services in Payments and shops

Each card shows that service's own status, not Eway's. A problem listed here does not mean Eway has one.

See the live outage feed for Puerto Rico · Find another service