by HonkWatch

Is Mypurecloud down in New Zealand?

Mypurecloud has problems

New Zealand No reports in the last hour checked 1 min ago
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 3 d 20 h. Updated 7 Nov, 05:00 UTC, 1 min ago · Official status page
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Reports from people in New Zealand

Last 24 hours · New Zealand · times in UTC

0 reports

No community reports in the last 24 hours from New Zealand. Having trouble? Add your report.

024 06:0012:0018:0000:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 05:02 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in New Zealand

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for New Zealand. The report chart above is filtered to New Zealand.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

London: loaded in 909 ms Dallas: loaded in 934 ms São Paulo: loaded in 1217 ms Atlanta: loaded in 494 ms Osaka: loaded in 1369 ms Hong Kong: loaded in 1705 ms Doha: loaded in 2284 ms Los Angeles: loaded in 1324 ms Bangalore: loaded in 2561 ms St. Louis: loaded in 2532 ms Portsmouth: loaded in 1097 ms New York: loaded in 492 ms Tokyo: loaded in 2175 ms Singapore: loaded in 1914 ms Delhi: loaded in 2143 ms Port Louis: loaded in 2941 ms Frankfurt: loaded in 1082 ms Seattle: loaded in 650 ms Seoul: loaded in 1808 ms Santiago: loaded in 1681 ms Johannesburg: loaded in 1853 ms Madrid: loaded in 985 ms Cape Town: loaded in 1933 ms Querétaro: loaded in 855 ms New Jersey: loaded in 480 ms Tel Aviv: loaded in 1276 ms Toronto: loaded in 442 ms Warsaw: loaded in 1092 ms Amsterdam: loaded in 1030 ms Lauterbourg: loaded in 1042 ms Mumbai: loaded in 2037 ms Hamina: loaded in 1231 ms Sydney: loaded in 1872 ms Melbourne: loaded in 1829 ms Jakarta: loaded in 1982 ms
  • LondonReachable909 ms, 2 min ago
  • DallasReachable934 ms, 2 min ago
  • São PauloReachable1217 ms, 2 min ago
  • AtlantaReachable494 ms, 2 min ago
  • OsakaReachable1369 ms, 2 min ago
  • Hong KongReachable1705 ms, 2 min ago
  • DohaReachable2284 ms, 2 min ago
  • Los AngelesReachable1324 ms, 2 min ago
  • BangaloreReachable2561 ms, 2 min ago
  • St. LouisReachable2532 ms, 2 min ago
  • PortsmouthReachable1097 ms, 2 min ago
  • New YorkReachable492 ms, 2 min ago
  • TokyoReachable2175 ms, 2 min ago
  • SingaporeReachable1914 ms, 2 min ago
  • DelhiReachable2143 ms, 2 min ago
  • Port LouisReachable2941 ms, 3 min ago
  • FrankfurtReachable1082 ms, 3 min ago
  • SeattleReachable650 ms, 3 min ago
  • SeoulReachable1808 ms, 3 min ago
  • SantiagoReachable1681 ms, 3 min ago
  • JohannesburgReachable1853 ms, 3 min ago
  • MadridReachable985 ms, 3 min ago
  • Cape TownReachable1933 ms, 3 min ago
  • QuerétaroReachable855 ms, 3 min ago
  • New JerseyReachable480 ms, 3 min ago
  • Tel AvivReachable1276 ms, 3 min ago
  • TorontoReachable442 ms, 3 min ago
  • WarsawReachable1092 ms, 3 min ago
  • AmsterdamReachable1030 ms, 3 min ago
  • LauterbourgReachable1042 ms, 3 min ago
  • MumbaiReachable2037 ms, 3 min ago
  • HaminaReachable1231 ms, 3 min ago
  • SydneyReachable1872 ms, 3 min ago
  • MelbourneReachable1829 ms, 3 min ago
  • JakartaReachable1982 ms, 4 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,494 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%5%10% 06:0012:0018:0000:00 0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed1% of 104 checks failed1% of 109 checks failed0% of 105 checks failed0% of 104 checks failed0% of 104 checks failed0% of 107 checks failed0% of 103 checks failed0% of 101 checks failed0% of 111 checks failed0% of 104 checks failed1% of 107 checks failed2% of 109 checks failed0% of 103 checks failed0% of 99 checks failed0% of 99 checks failed0% of 98 checks failed0% of 109 checks failed0% of 96 checks failed0% of 101 checks failed0% of 101 checks failed0% of 86 checks failed0% of 86 checks failed0% of 105 checks failed0% of 86 checks failed0% of 107 checks failed0% of 98 checks failed0% of 94 checks failed0% of 75 checks failed0% of 90 checks failed0% of 96 checks failed0% of 104 checks failed0% of 83 checks failed0% of 100 checks failed0% of 110 checks failed0% of 91 checks failed0% of 92 checks failed2% of 80 checks failed3% of 73 checks failed0% of 105 checks failed0% of 74 checks failed1% of 92 checks failed0% of 81 checks failed0% of 89 checks failed0% of 106 checks failed0% of 97 checks failed0% of 97 checks failed0% of 100 checks failed0% of 93 checks failed0% of 84 checks failed0% of 87 checks failed0% of 113 checks failed0% of 87 checks failed0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 87 checks failed0% of 103 checks failed0% of 118 checks failed0% of 93 checks failed0% of 109 checks failed0% of 90 checks failed0% of 120 checks failed0% of 105 checks failed0% of 103 checks failed0% of 106 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 106 checks failed0% of 104 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 11 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 3 d 20 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from New Zealand and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for New Zealand · Find another service