by HonkWatch

Is Mypurecloud down in Hong Kong?

Mypurecloud has problems

Hong Kong No reports in the last hour checked 1 min ago
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 3 d 22 h. Updated 7 Nov, 07:21 UTC, 1 min ago · Official status page
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Reports from people in Hong Kong

Last 24 hours · Hong Kong · times in UTC

0 reports

No community reports in the last 24 hours from Hong Kong. Having trouble? Add your report.

024 12:0018:0000:0006:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 07:22 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Hong Kong

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Hong Kong. The report chart above is filtered to Hong Kong.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

London: loaded in 1041 ms Dallas: loaded in 644 ms São Paulo: loaded in 1208 ms Atlanta: loaded in 398 ms Osaka: loaded in 1388 ms Lauterbourg: loaded in 1028 ms Doha: loaded in 2366 ms Los Angeles: loaded in 1057 ms Hong Kong: loaded in 1697 ms Portsmouth: loaded in 1206 ms St. Louis: loaded in 1638 ms Bangalore: loaded in 2309 ms New York: loaded in 719 ms Singapore: loaded in 1902 ms Tokyo: loaded in 1650 ms Port Louis: loaded in 2687 ms Delhi: loaded in 2161 ms Frankfurt: loaded in 956 ms Seattle: loaded in 676 ms Querétaro: loaded in 813 ms Johannesburg: loaded in 1905 ms Seoul: loaded in 1576 ms Madrid: loaded in 1097 ms Cape Town: loaded in 2119 ms New Jersey: loaded in 1084 ms Santiago: loaded in 1642 ms Tel Aviv: loaded in 1253 ms Toronto: loaded in 401 ms Warsaw: loaded in 1144 ms Amsterdam: loaded in 995 ms Mumbai: loaded in 2023 ms Hamina: loaded in 1225 ms Sydney: loaded in 2279 ms Jakarta: loaded in 2084 ms Melbourne: loaded in 2181 ms
  • LondonReachable1041 ms, 2 min ago
  • DallasReachable644 ms, 2 min ago
  • São PauloReachable1208 ms, 2 min ago
  • AtlantaReachable398 ms, 2 min ago
  • OsakaReachable1388 ms, 3 min ago
  • LauterbourgReachable1028 ms, 3 min ago
  • DohaReachable2366 ms, 3 min ago
  • Los AngelesReachable1057 ms, 3 min ago
  • Hong KongReachable1697 ms, 3 min ago
  • PortsmouthReachable1206 ms, 3 min ago
  • St. LouisReachable1638 ms, 3 min ago
  • BangaloreReachable2309 ms, 3 min ago
  • New YorkReachable719 ms, 3 min ago
  • SingaporeReachable1902 ms, 3 min ago
  • TokyoReachable1650 ms, 3 min ago
  • Port LouisReachable2687 ms, 3 min ago
  • DelhiReachable2161 ms, 3 min ago
  • FrankfurtReachable956 ms, 3 min ago
  • SeattleReachable676 ms, 3 min ago
  • QuerétaroReachable813 ms, 3 min ago
  • JohannesburgReachable1905 ms, 3 min ago
  • SeoulReachable1576 ms, 3 min ago
  • MadridReachable1097 ms, 3 min ago
  • Cape TownReachable2119 ms, 3 min ago
  • New JerseyReachable1084 ms, 3 min ago
  • SantiagoReachable1642 ms, 3 min ago
  • Tel AvivReachable1253 ms, 4 min ago
  • TorontoReachable401 ms, 4 min ago
  • WarsawReachable1144 ms, 4 min ago
  • AmsterdamReachable995 ms, 4 min ago
  • MumbaiReachable2023 ms, 4 min ago
  • HaminaReachable1225 ms, 4 min ago
  • SydneyReachable2279 ms, 4 min ago
  • JakartaReachable2084 ms, 4 min ago
  • MelbourneReachable2181 ms, 4 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,510 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%5%10% 12:0018:0000:0006:00 0% of 103 checks failed0% of 101 checks failed0% of 111 checks failed0% of 104 checks failed1% of 107 checks failed2% of 109 checks failed0% of 103 checks failed0% of 99 checks failed0% of 99 checks failed0% of 98 checks failed0% of 109 checks failed0% of 96 checks failed0% of 101 checks failed0% of 101 checks failed0% of 86 checks failed0% of 86 checks failed0% of 105 checks failed0% of 86 checks failed0% of 107 checks failed0% of 98 checks failed0% of 94 checks failed0% of 75 checks failed0% of 90 checks failed0% of 96 checks failed0% of 104 checks failed0% of 83 checks failed0% of 100 checks failed0% of 110 checks failed0% of 91 checks failed0% of 92 checks failed2% of 80 checks failed3% of 73 checks failed0% of 105 checks failed0% of 74 checks failed1% of 92 checks failed0% of 81 checks failed0% of 89 checks failed0% of 106 checks failed0% of 97 checks failed0% of 97 checks failed0% of 100 checks failed0% of 93 checks failed0% of 84 checks failed0% of 87 checks failed0% of 113 checks failed0% of 87 checks failed0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 87 checks failed0% of 103 checks failed0% of 118 checks failed0% of 93 checks failed0% of 109 checks failed0% of 90 checks failed0% of 120 checks failed0% of 105 checks failed0% of 103 checks failed0% of 106 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 106 checks failed0% of 104 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 30 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 3 d 22 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from Hong Kong and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for Hong Kong · Find another service