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Is Mypurecloud down in Spain?

Mypurecloud has problems

Spain No reports in the last hour checked 5 min ago
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 4 d 10 h. Updated 7 Nov, 18:50 UTC, 5 min ago · Official status page
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Reports from people in Spain

Last 24 hours · Spain · times in UTC

0 reports

No community reports in the last 24 hours from Spain. Having trouble? Add your report.

024 00:0006:0012:0018:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 7 Nov, 18:55 UTC

Report a problem with Mypurecloud

Choose where you are, then tap what isn't working. Tapping a problem sends your report; no account needed.

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Anonymous · one report per service per hour. This adds your experience to the chart; the provider is not contacted.

Compare worldwide reports · Other services in Spain

Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Spain. The report chart above is filtered to Spain.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

Osaka: loaded in 1371 ms Lauterbourg: loaded in 1182 ms Hong Kong: loaded in 1616 ms Doha: loaded in 2389 ms Los Angeles: loaded in 1094 ms Bangalore: loaded in 2290 ms Portsmouth: loaded in 1090 ms St. Louis: loaded in 1135 ms New York: loaded in 547 ms Singapore: loaded in 1886 ms Tokyo: loaded in 1464 ms Delhi: loaded in 2121 ms Port Louis: loaded in 2931 ms Frankfurt: loaded in 1057 ms Seattle: loaded in 699 ms Seoul: loaded in 1557 ms Madrid: loaded in 978 ms Santiago: loaded in 2035 ms Querétaro: loaded in 838 ms Cape Town: loaded in 2358 ms Johannesburg: loaded in 1923 ms New Jersey: loaded in 779 ms Tel Aviv: loaded in 1410 ms Toronto: loaded in 445 ms Warsaw: loaded in 1103 ms Sydney: loaded in 2232 ms Amsterdam: loaded in 1161 ms Mumbai: loaded in 1943 ms Hamina: loaded in 1161 ms Jakarta: loaded in 1979 ms Melbourne: loaded in 1756 ms London: loaded in 912 ms São Paulo: loaded in 1250 ms Dallas: loaded in 666 ms Atlanta: loaded in 460 ms
  • OsakaReachable1371 ms, just now
  • LauterbourgReachable1182 ms, just now
  • Hong KongReachable1616 ms, just now
  • DohaReachable2389 ms, just now
  • Los AngelesReachable1094 ms, just now
  • BangaloreReachable2290 ms, just now
  • PortsmouthReachable1090 ms, just now
  • St. LouisReachable1135 ms, just now
  • New YorkReachable547 ms, just now
  • SingaporeReachable1886 ms, just now
  • TokyoReachable1464 ms, just now
  • DelhiReachable2121 ms, just now
  • Port LouisReachable2931 ms, just now
  • FrankfurtReachable1057 ms, just now
  • SeattleReachable699 ms, just now
  • SeoulReachable1557 ms, just now
  • MadridReachable978 ms, just now
  • SantiagoReachable2035 ms, just now
  • QuerétaroReachable838 ms, just now
  • Cape TownReachable2358 ms, just now
  • JohannesburgReachable1923 ms, just now
  • New JerseyReachable779 ms, just now
  • Tel AvivReachable1410 ms, 1 min ago
  • TorontoReachable445 ms, 1 min ago
  • WarsawReachable1103 ms, 1 min ago
  • SydneyReachable2232 ms, 1 min ago
  • AmsterdamReachable1161 ms, 1 min ago
  • MumbaiReachable1943 ms, 1 min ago
  • HaminaReachable1161 ms, 1 min ago
  • JakartaReachable1979 ms, 2 min ago
  • MelbourneReachable1756 ms, 2 min ago
  • LondonReachable912 ms, 5 min ago
  • São PauloReachable1250 ms, 5 min ago
  • DallasReachable666 ms, 5 min ago
  • AtlantaReachable460 ms, 5 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 5 had a partial or major outage, 0 had maintenance only and 85 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,986 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%5%10% 00:0006:0012:0018:00 0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 87 checks failed0% of 103 checks failed0% of 118 checks failed0% of 93 checks failed0% of 109 checks failed0% of 90 checks failed0% of 120 checks failed0% of 105 checks failed0% of 103 checks failed0% of 106 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 106 checks failed0% of 104 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 107 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 76 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 4 d 10 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from Spain and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for Spain · Find another service