by HonkWatch

Is Mypurecloud down in Cape Verde?

Mypurecloud has problems

Cape Verde No reports in the last hour checked 3 min ago
Partial outage reported by Mypurecloud Issues at 1 of 49 locations: EMEA (UAE). Going on for 3 d 12 h. Updated 6 Nov, 21:01 UTC, 3 min ago · Official status page
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Reports from people in Cape Verde

Last 24 hours · Cape Verde · times in UTC

0 reports

No community reports in the last 24 hours from Cape Verde. Having trouble? Add your report.

024 00:0006:0012:0018:00

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Report totals as of 6 Nov, 21:04 UTC

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What isn't working?

Anonymous · one report per service per hour. This adds your experience to the chart, without contacting the provider or subscribing you to alerts.

Compare worldwide reports · Other services in Cape Verde

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Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for Cape Verde. The report chart above is filtered to Cape Verde.

What is affected

  • Locations: 1 of 49 has problems.
  • Products and services: none of the 384 has a problem.
  • The website: Our checks from 35 cities: all fine.

A problem at some locations or in one product does not mean all of Mypurecloud is down.

Our own checks of mypurecloud.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

Dallas: loaded in 716 ms São Paulo: loaded in 1273 ms London: loaded in 1026 ms Atlanta: loaded in 468 ms Osaka: loaded in 1414 ms Los Angeles: loaded in 929 ms Hong Kong: loaded in 1608 ms Doha: loaded in 2540 ms Seoul: loaded in 1568 ms Portsmouth: loaded in 1235 ms Bangalore: loaded in 2171 ms St. Louis: loaded in 988 ms New York: loaded in 479 ms Delhi: loaded in 2120 ms Singapore: loaded in 2151 ms Port Louis: loaded in 2983 ms Tokyo: loaded in 1511 ms Frankfurt: loaded in 1048 ms Seattle: loaded in 684 ms Querétaro: loaded in 856 ms Santiago: loaded in 1728 ms Cape Town: loaded in 1962 ms Madrid: loaded in 1055 ms New Jersey: loaded in 708 ms Johannesburg: loaded in 2007 ms Tel Aviv: loaded in 1319 ms Sydney: loaded in 1670 ms Toronto: loaded in 462 ms Warsaw: loaded in 1204 ms Lauterbourg: loaded in 1107 ms Amsterdam: loaded in 1208 ms Hamina: loaded in 1238 ms Mumbai: loaded in 1882 ms Jakarta: loaded in 2014 ms Melbourne: loaded in 1836 ms
  • DallasReachable716 ms, 4 min ago
  • São PauloReachable1273 ms, 4 min ago
  • LondonReachable1026 ms, 4 min ago
  • AtlantaReachable468 ms, 4 min ago
  • OsakaReachable1414 ms, 5 min ago
  • Los AngelesReachable929 ms, 5 min ago
  • Hong KongReachable1608 ms, 5 min ago
  • DohaReachable2540 ms, 5 min ago
  • SeoulReachable1568 ms, 5 min ago
  • PortsmouthReachable1235 ms, 5 min ago
  • BangaloreReachable2171 ms, 5 min ago
  • St. LouisReachable988 ms, 5 min ago
  • New YorkReachable479 ms, 5 min ago
  • DelhiReachable2120 ms, 5 min ago
  • SingaporeReachable2151 ms, 5 min ago
  • Port LouisReachable2983 ms, 5 min ago
  • TokyoReachable1511 ms, 5 min ago
  • FrankfurtReachable1048 ms, 5 min ago
  • SeattleReachable684 ms, 5 min ago
  • QuerétaroReachable856 ms, 5 min ago
  • SantiagoReachable1728 ms, 5 min ago
  • Cape TownReachable1962 ms, 5 min ago
  • MadridReachable1055 ms, 5 min ago
  • New JerseyReachable708 ms, 5 min ago
  • JohannesburgReachable2007 ms, 6 min ago
  • Tel AvivReachable1319 ms, 6 min ago
  • SydneyReachable1670 ms, 6 min ago
  • TorontoReachable462 ms, 6 min ago
  • WarsawReachable1204 ms, 6 min ago
  • LauterbourgReachable1107 ms, 6 min ago
  • AmsterdamReachable1208 ms, 6 min ago
  • HaminaReachable1238 ms, 6 min ago
  • MumbaiReachable1882 ms, 6 min ago
  • JakartaReachable2014 ms, 6 min ago
  • MelbourneReachable1836 ms, 6 min ago

This is separate from the status page: we request mypurecloud.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Mypurecloud

Genesys Cloud

Platform

  • EMEA (UAE)Major outage

432 other parts are working.

Incidents and maintenance

Open incidents

  • Elevated Error Rates - EMEA (UAE) (monitoring) Since 16 Jul 2026, 20:28 UTC. Affects EMEA (UAE) · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 4 had a partial or major outage, 0 had maintenance only and 86 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Last 24 hours

Every 15 minutes, hours in UTC

Bars: the share of our own checks of mypurecloud.com that failed (9,600 checks). Shaded: when Mypurecloud's status page reported a problem. Community reports appear separately above, alongside our checks and provider updates.

0%11%21% 00:0006:0012:0018:00 0% of 104 checks failed0% of 105 checks failed0% of 101 checks failed0% of 110 checks failed0% of 101 checks failed0% of 110 checks failed0% of 101 checks failed0% of 98 checks failed0% of 107 checks failed0% of 113 checks failed0% of 106 checks failed0% of 105 checks failed0% of 106 checks failed1% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 104 checks failed0% of 106 checks failed4% of 114 checks failed9% of 116 checks failed18% of 136 checks failed21% of 128 checks failed13% of 118 checks failed0% of 104 checks failed0% of 105 checks failed0% of 106 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed0% of 105 checks failed1% of 104 checks failed1% of 109 checks failed0% of 105 checks failed0% of 104 checks failed0% of 104 checks failed0% of 107 checks failed0% of 103 checks failed0% of 101 checks failed0% of 111 checks failed0% of 104 checks failed1% of 107 checks failed2% of 109 checks failed0% of 103 checks failed0% of 99 checks failed0% of 99 checks failed0% of 98 checks failed0% of 109 checks failed0% of 96 checks failed0% of 101 checks failed0% of 101 checks failed0% of 86 checks failed0% of 86 checks failed0% of 105 checks failed0% of 86 checks failed0% of 107 checks failed0% of 98 checks failed0% of 94 checks failed0% of 75 checks failed0% of 90 checks failed0% of 96 checks failed0% of 104 checks failed0% of 83 checks failed0% of 100 checks failed0% of 110 checks failed0% of 91 checks failed0% of 92 checks failed2% of 80 checks failed3% of 73 checks failed0% of 105 checks failed0% of 74 checks failed1% of 92 checks failed0% of 81 checks failed0% of 89 checks failed0% of 106 checks failed0% of 97 checks failed0% of 97 checks failed0% of 100 checks failed0% of 93 checks failed0% of 84 checks failed0% of 87 checks failed0% of 113 checks failed0% of 87 checks failed0% of 75 checks failed0% of 102 checks failed0% of 105 checks failed0% of 84 checks failed0% of 99 checks failed0% of 113 checks failed0% of 102 checks failed0% of 108 checks failed0% of 12 checks failed

Recent problems

3 Nov, 08:29 UTCPartial outagegoing on, 3 d 12 hIssues at 1 of 49 locations: EMEA (UAE)
What can I try?

Having trouble with Mypurecloud?

  1. Compare reports from Cape Verde and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Mypurecloud down, or is it just me?

Mypurecloud itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Mypurecloud status page and load mypurecloud.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

More in Communication

See the live outage feed for Cape Verde · Find another service