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Is Webroot down in China?

Webroot has problems

People in China: 0 reports in the last hour Official page: Partial outage reported, checked 7 min ago Our checks: loads from 35 of 35 places

1 open incident: Middle East ME22 is experiencing an outage

Partial outage reported by Webroot 1 of 267 parts affected: Enterprise Service Management / Middle East ME22. Going on for 5 d 20 h. Updated 8 Nov, 09:55 UTC, 7 min ago · Official status page
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Known issues (from OpenText's status page)

Incidents

  • Middle East ME22 is experiencing an outage (investigating, critical impact) Since 21 May 2026, 16:57 UTC. Affects Middle East ME22 · Details Latest update (2 Nov, 14:10 UTC): Middle East ME22 is currently unavailable due to regional conditions in the Middle East. We sincerely apologize for any inconvenience this may cause. Updates for this issue will be posted as soon as there are significant updates. We appreciate your patience.

Maintenance

  • Network Maintenance scheduled for 07 November 2026 (under way) 7 Nov, 21:00 UTC to 8 Nov, 01:00 UTC · Details Latest update (7 Nov, 21:00 UTC): Scheduled maintenance is currently in progress. We will provide updates as necessary.
  • Network Maintenance scheduled for 08 November 2026 (under way) 8 Nov, 02:00 UTC to 8 Nov, 06:00 UTC. Affects Desktop Messaging BMS, B2B Connect · Details Latest update (8 Nov, 02:01 UTC): Scheduled maintenance is currently in progress. We will provide updates as necessary.
  • IM4004744 C2334766 - Certificate Renewal (under way) 8 Nov, 04:00 UTC to 8 Nov, 06:00 UTC · Details Latest update (8 Nov, 04:01 UTC): Scheduled maintenance is currently in progress. We will provide updates as necessary.
Show 7 more maintenance windows
  • IM4004737 and C2343513 - Certificate Renewal (under way) 8 Nov, 04:00 UTC to 8 Nov, 06:00 UTC · Details Latest update (8 Nov, 04:00 UTC): Scheduled maintenance is currently in progress. We will provide updates as necessary.
  • Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 14:00 UTC to 8 Nov, 20:00 UTC. Affects Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) · Details Latest update (23 Oct, 16:47 UTC): We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance. DE2 (archive.de2.opentext.cloud) Prod - Nov 8, 2026 @1400-2000 UTC Pre-Production Maintenance Schedule ----------------------------------------------------------------- APAC (S
  • C2334593 - Urgent Network Maintenance scheduled for 8 November 2026 (planned) 8 Nov, 15:00 UTC to 8 Nov, 19:00 UTC · Details Latest update (6 Nov, 16:31 UTC): Maintenance Window: 8 November 2026 from 15:00 to 19:00 UTC Services Affected: • OpenText Applicability Statement 2 (AS2J JP) • OpenText Enterprise Managed Services (EMS) Cloud Services • OpenText Host Unix Linkage File Transfer (HULFT) • OpenText Information Exchange (IE) • OpenText Information Exc
  • Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 16:30 UTC to 8 Nov, 22:30 UTC. Affects Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) · Details Latest update (23 Oct, 16:59 UTC): We will be undergoing scheduled software update during this time. All services will be unavailable during this maintenance. IN (archive.in.opentext.cloud) Prod - Nov 8, 2026 @1630-2230 UTC Pre-Production Maintenance Schedule ----------------------------------------------------------------- APAC (Syd
  • IM4009275 - Certificate Renewal (planned) 8 Nov, 17:00 UTC to 8 Nov, 19:00 UTC · Details Latest update (7 Oct 2026, 08:46 UTC): Services affected: OpenText Trading Grid Messaging Service (TGMS) - Pre-production https://bizlinkb12.tgms.gxs.com Impact: After 08 November 2026, clients and their trading partners may be unable to securely connect to pre-production OpenText TGMS via bizlinkb12.tgms.gxs.com if the new certificate i
  • Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 18:00 UTC to 9 Nov, 00:00 UTC. Affects Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) · Details Latest update (23 Oct, 16:46 UTC): All services will be unavailable during this maintenance. DE (archive.de.opentext.cloud) Prod - Nov 8, 2026 @1800-2400 UTC Pre-Production Maintenance Schedule ----------------------------------------------------------------- APAC (Syd) Pre-Prod - Nov 03, 2026 - 1400-1800 UTC NA (Li3) Pre-Prod - Nov
  • RESCHEDULED - Cape Town SA34 Infrastructure Upgrade Maintenance scheduled for 8 November 2026 (planned) 8 Nov, 21:00 UTC to 9 Nov, 01:00 UTC. Affects Cape Town SA34 · Details Latest update (29 Oct, 18:05 UTC): The infrastructure upgrade maintenance for Cape Town SA34 scheduled for 1 November 2026, 21:00 to 2 November 2026 at 01:00 UTC, has been rescheduled to 8 November 2026, 21:00 to 9 November 2026 at 01:00 UTC. Expected Impact: The system and associated services will be unavailable during this timefram

We keep the first 10 of 49 maintenance windows; the rest are on OpenText's status page.

In OpenText's own words, as we read them every 7.5 minutes, last 7 min ago. Read OpenText's status page

Reports from people in China

Last 24 hours · China · times in UTC

0 reports

No community reports in the last 24 hours from China. Having trouble? Add your report.

Status page: partial outage, 2 Nov, 13:36 to now 024 12:0018:0000:0006:00 10:15-11:45 UTC: 35 of 35 places loaded it, typical 990 to 1455 ms11:45-11:50 UTC: 34 of 34 places loaded it, typical 979 ms11:50-16:10 UTC: 35 of 35 places loaded it, typical 835 to 1539 ms16:10-16:15 UTC: 34 of 34 places loaded it, typical 1140 ms16:15-20:45 UTC: 35 of 35 places loaded it, typical 854 to 1616 ms20:45-20:50 UTC: 34 of 34 places loaded it, typical 1039 ms20:50-01:35 UTC: 35 of 35 places loaded it, typical 869 to 1538 ms01:35-01:40 UTC: 34 of 34 places loaded it, typical 1044 ms01:40-05:10 UTC: 35 of 35 places loaded it, typical 931 to 1463 ms05:10-05:15 UTC: 34 of 34 places loaded it, typical 1234 ms05:15-07:45 UTC: 35 of 35 places loaded it, typical 862 to 1367 ms07:45-07:50 UTC: 34 of 34 places loaded it, typical 1288 ms07:50-07:55 UTC: 35 of 35 places loaded it, typical 1044 ms07:55-08:00 UTC: 34 of 34 places loaded it, typical 1028 ms08:00-09:45 UTC: 35 of 35 places loaded it, typical 911 to 1305 ms09:45-09:50 UTC: 34 of 34 places loaded it, typical 1045 ms09:50-10:05 UTC: 35 of 35 places loaded it, typical 1005 to 1198 ms Typical response time of the places that loaded it, at most 1616 ms

Bars: reports every 15 minutes. Reports alone do not confirm an outage; a flat chart does not prove everything works.

Tinted columns: when Webroot's status page showed a partial outage, a major outage, as we read it every 7.5 minutes; the times are when we saw it, not when the provider posted it. Strip under the bars: how many places loaded webroot.com in each 5 minutes, of those that checked, and the line under it their typical response time. Any answer from the website counts as loaded, even an error page. Website checks don't test sign-in, payments or every feature. Tinted columns and our checks are worldwide; the bars count reports from China only.

Latest checks, 09:50-10:05 UTC: 35 of 35 places loaded it, typical 1005 to 1198 ms.

Report totals as of 8 Nov, 10:02 UTC

Report a problem with Webroot

Choose where you are, then tap what isn't working. Tapping a problem sends your report; no account needed.

What isn't working? Tap one to send

Anonymous · one report per service per hour from each network. This adds your experience to the chart; the provider is not contacted.

Compare worldwide reports · Other services in China

Where this status comes from

Provider updates and website checks — Worldwide

The evidence below covers the provider and our available checks. It is not a separate verdict for China. The report chart above is filtered to China.

Our own checks of webroot.com

Every 5 minutes, from our probes

Our checks from 35 cities: all fine.

New York: loaded in 236 ms Hong Kong: loaded in 1672 ms Dallas: loaded in 485 ms Singapore: loaded in 1816 ms Delhi: loaded in 1824 ms Osaka: loaded in 803 ms Madrid: loaded in 634 ms St. Louis: loaded in 260 ms Melbourne: loaded in 1262 ms Seoul: loaded in 1198 ms Lauterbourg: loaded in 743 ms Santiago: loaded in 1351 ms Hamina: loaded in 870 ms London: loaded in 454 ms Warsaw: loaded in 832 ms Tokyo: loaded in 2833 ms Port Louis: loaded in 2595 ms Doha: loaded in 1606 ms Frankfurt: loaded in 803 ms Tel Aviv: loaded in 2130 ms Bangalore: loaded in 1984 ms Atlanta: loaded in 395 ms Querétaro: loaded in 795 ms Johannesburg: loaded in 1838 ms Seattle: loaded in 514 ms Portsmouth: loaded in 662 ms São Paulo: loaded in 1238 ms Amsterdam: loaded in 831 ms Jakarta: loaded in 1930 ms Cape Town: loaded in 1874 ms Sydney: loaded in 1482 ms Mumbai: loaded in 2064 ms Los Angeles: loaded in 775 ms New Jersey: loaded in 1881 ms Toronto: loaded in 271 ms
  • New YorkReachable236 ms, just now
  • Hong KongReachable1672 ms, just now
  • DallasReachable485 ms, just now
  • SingaporeReachable1816 ms, just now
  • DelhiReachable1824 ms, just now
  • OsakaReachable803 ms, just now
  • MadridReachable634 ms, just now
  • St. LouisReachable260 ms, just now
  • MelbourneReachable1262 ms, just now
  • SeoulReachable1198 ms, just now
  • LauterbourgReachable743 ms, 1 min ago
  • SantiagoReachable1351 ms, 1 min ago
  • HaminaReachable870 ms, 1 min ago
  • LondonReachable454 ms, 1 min ago
  • WarsawReachable832 ms, 1 min ago
  • TokyoReachable2833 ms, 1 min ago
  • Port LouisReachable2595 ms, 2 min ago
  • DohaReachable1606 ms, 2 min ago
  • FrankfurtReachable803 ms, 2 min ago
  • Tel AvivReachable2130 ms, 2 min ago
  • BangaloreReachable1984 ms, 2 min ago
  • AtlantaReachable395 ms, 2 min ago
  • QuerétaroReachable795 ms, 2 min ago
  • JohannesburgReachable1838 ms, 2 min ago
  • SeattleReachable514 ms, 2 min ago
  • PortsmouthReachable662 ms, 2 min ago
  • São PauloReachable1238 ms, 2 min ago
  • AmsterdamReachable831 ms, 2 min ago
  • JakartaReachable1930 ms, 2 min ago
  • Cape TownReachable1874 ms, 2 min ago
  • SydneyReachable1482 ms, 2 min ago
  • MumbaiReachable2064 ms, 2 min ago
  • Los AngelesReachable775 ms, 2 min ago
  • New JerseyReachable1881 ms, 2 min ago
  • TorontoReachable271 ms, 3 min ago

This is separate from the status page: we request webroot.com and note whether it answers. These automated checks do not sign in or use the app's features.

Parts of Webroot

OpenText

Enterprise Service Management

  • Middle East ME22Major outage

Cloud Fax services North America

  • Desktop Messaging BMSMaintenance

Other parts

  • B2B ConnectMaintenance

264 other parts are working.

Incidents and maintenance

Open incidents

  • Middle East ME22 is experiencing an outage (investigating) Since 21 May 2026, 16:57 UTC. Affects Middle East ME22 · Details

Maintenance

  • Network Maintenance scheduled for 07 November 2026 (now) 7 Nov, 21:00 UTC to 8 Nov, 01:00 UTC · Details
  • Network Maintenance scheduled for 08 November 2026 (now) 8 Nov, 02:00 UTC to 8 Nov, 06:00 UTC. Affects Desktop Messaging BMS, B2B Connect · Details
  • IM4004744 C2334766 - Certificate Renewal (now) 8 Nov, 04:00 UTC to 8 Nov, 06:00 UTC · Details
  • IM4004737 and C2343513 - Certificate Renewal (now) 8 Nov, 04:00 UTC to 8 Nov, 06:00 UTC · Details
  • Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 14:00 UTC to 8 Nov, 20:00 UTC. Affects Core Archive for SAP® Solutions - DE2 (archive.de2.opentext.cloud) · Details
  • C2334593 - Urgent Network Maintenance scheduled for 8 November 2026 (planned) 8 Nov, 15:00 UTC to 8 Nov, 19:00 UTC · Details
  • Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 16:30 UTC to 8 Nov, 22:30 UTC. Affects Core Archive for SAP® Solutions - IN (archive.in.opentext.cloud) · Details
  • IM4009275 - Certificate Renewal (planned) 8 Nov, 17:00 UTC to 8 Nov, 19:00 UTC · Details
  • Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) Regular Software Update - 26.4.2 (planned) 8 Nov, 18:00 UTC to 9 Nov, 00:00 UTC. Affects Core Archive for SAP® Solutions - DE (archive.de.opentext.cloud) · Details
  • RESCHEDULED - Cape Town SA34 Infrastructure Upgrade Maintenance scheduled for 8 November 2026 (planned) 8 Nov, 21:00 UTC to 9 Nov, 01:00 UTC. Affects Cape Town SA34 · Details
Outage history

Last 9030 days

0.00% of the time without a reported outage, since 2 Nov

Of the last 90 days, 7 had a partial or major outage, 0 had maintenance only and 83 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Recent problems

2 Nov, 13:36 UTCPartial outagegoing on, 5 d 20 h1 of 267 parts affected: Enterprise Service Management / Middle East ME22
What can I try?

Having trouble with Webroot?

  1. Compare reports from China and check the latest update above. A quiet chart does not rule out a new or local problem.
  2. Try the service on another device or switch between WiFi and mobile data, if available. If other sites also fail, check your internet provider.
  3. Report a problem with the feature that is failing and the country where you are affected. Submit once; your report appears in the chart.

Reports describe people's experiences. One report alone does not confirm an outage.

Questions about these results

Questions

Is Webroot down, or is it just me?

Webroot itself reports a problem right now, so it is probably not just you.

How do we know?

We read the official Webroot status page and load webroot.com from our own probes in several cities. People can also report problems here. Their reports appear separately and may reveal issues before a provider update.

How often do we check?

The status page every 7.5 minutes, day and night, and the website every 5 minutes. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Other services in Security

Each card shows that service's own status, not Webroot's. A problem listed here does not mean Webroot has one.

See the live outage feed for China · Find another service