by HonkWatch

Is Helpshift down?

No. Helpshift is working. Updated 2 Nov, 16:18 UTC, just now · Official status page No problems recorded since 2 Nov 2026.

Last 9030 days

100.00% of the time without a reported outage, since 2 Nov

Of the last 90 days, 0 had a partial or major outage, 0 had maintenance only and 89 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Parts of Helpshift

Helpshift
  • Management PortalOperational
  • Web ChatOperational
  • Web Support PageOperational
  • Mobile SDKOperational
  • Analytics DashboardOperational
  • Amazon Webservices datacenter #1Operational
  • Amazon Webservices datacenter #2Operational
  • Email deliveryOperational
  • Inbound email processingOperational
  • WebhooksOperational
  • Issues Analytics APIOperational
  • Helpshift APIsOperational
  • Salesforce SyncOperational
  • Time Based AutomationOperational
  • BotsOperational
  • Channel IntegrationsOperational
  • Auto AssignmentOperational
  • CSV ReportsOperational
  • PowerBiOperational
  • Quick RepliesOperational
  • Language AIOperational
  • Pre-issue flowOperational
  • Audit TrailOperational
  • Smart IntentsOperational
  • Push NotificationsOperational
  • Issue LogsOperational
  • Tiny URLOperational
  • Show LogsOperational
  • Private NotesOperational
  • Sentiment AnalysisOperational
  • User Presence Detection - RTOOperational
  • New Issue AutomationOperational
  • Helpshift DashboardOperational
  • Helpcenter(SDK)Operational
  • AI Agent Copilot AnalyticsOperational
  • Real-time Operations (RTO)Operational
  • FAQOperational
  • End-User Presence DetectionOperational
  • Issue MessagesOperational
  • End-User FlowsOperational
  • AI ReplyOperational
  • Cloudflare (Third-Party Dependency)Operational
  • Text TemplateOperational
  • Smart ViewsOperational
  • Snowflake (Third-Party Dependency)Operational
  • Analytics APIOperational
  • FAQ HS DashboardOperational

Incidents and maintenance

Maintenance

  • Scheduled Maintenance (planned) 4 Nov, 03:30 UTC to 4 Nov, 08:30 UTC · Details

Recent problems

No problems recorded since 2 Nov 2026.

Alert me when Helpshift is down

HonkWatch watches the Helpshift status page for you and alerts you by email, Slack, Discord or Telegram when it reports a problem.

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Questions

Is Helpshift down, or is it just me?

The Helpshift status page reports no problem. If it isn't working for you, the cause is more likely near you: your network, your browser, or a problem only in your area. Try another network or device.

How do we know?

We read the official Helpshift status page. We don't guess from social media posts or reports.

How often do we check?

The status page every 2.5 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Official status from the Helpshift status page. HonkWatch also checks websites from 24 cities.

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