Is Genetec down?

No. Genetec is working. Updated 3 Nov, 10:50 UTC, 6 min ago · Official status page No problems recorded since 3 Nov 2026.

Last 9030 days

100.00% of the time without a reported outage, since 3 Nov

Of the last 90 days, 0 had a partial or major outage, 0 had maintenance only and 89 have no data. Recent problems are listed in a table further down.

90 days ago30 days agoToday

No problems Partial outage Major outage Maintenance No data yet

Where Genetec is affected

From Genetec's own status page

All 6 places Genetec lists are working.

Places located with GeoNames (CC BY 4.0) and OurAirports; country outlines from Natural Earth.

Parts of Genetec

Genetec Cloud Products

Clearance

Clearance - AustraliaOperational
Clearance - CanadaOperational
Clearance - EuropeOperational
Clearance - United KingdomOperational
Clearance - USOperational
Clearance - US GovernmentOperational

ClearID

ClearID - AustraliaOperational
ClearID - CanadaOperational
ClearID - DemoOperational
ClearID - Global USOperational
ClearID - EuropeOperational

Cloudrunner

Cloudrunner - AustraliaOperational
Cloudrunner - US GovernmentOperational
Cloudrunner - CanadaOperational

Other parts

Cloud StorageOperational
Genetec Update Service (GUS)Operational
StreamvaultOperational
Synergis SaaSOperational
System Management portal (subscriptions.genetec.com)Operational

Operations Center

Operations Center - Australia EastOperational
Operations Center - Canada CentralOperational
Operations Center - Europe WestOperational
Operations Center - USOperational

Security Center SaaS - Access Control

Access Control - AustraliaOperational
Access Control - CanadaOperational
Access Control - EuropeOperational
Access Control - United KingdomOperational
Access Control - USOperational

Security Center SaaS - Communications

Communications - AustraliaOperational
Communications - CanadaOperational
Communications - EuropeOperational
Communications - United KingdomOperational
Communications - USOperational

Security Center SaaS - Device Management

Device Management - AustraliaOperational
Device Management - CanadaOperational
Device Management - EuropeOperational
Device Management - United KingdomOperational
Device Management - USOperational

Security Center SaaS - Investigation

Investigation - AustraliaOperational
Investigation - CanadaOperational
Investigation - EuropeOperational
Investigation - United KingdomOperational
Investigation - USOperational

Security Center SaaS - Video Streaming

Video Streaming - AustraliaOperational
Video Streaming - CanadaOperational
Video Streaming - EuropeOperational
Video Streaming - United KingdomOperational
Video Streaming - USOperational

Security Center SaaS - Video Recordings

Video Recordings - AustraliaOperational
Video Recordings - CanadaOperational
Video Recordings - EuropeOperational
Video Recordings - United KingdomOperational
Video Recordings - USOperational

Security Center SaaS - Applications

Applications - AustraliaOperational
Applications - CanadaOperational
Applications - EuropeOperational
Applications - United KingdomOperational
Applications - USOperational

Incidents and maintenance

No open incidents or planned maintenance.

Recent problems

No problems recorded since 3 Nov 2026.

Alert me when Genetec is down

HonkWatch watches the Genetec status page for you and alerts you by email, Slack, Discord or Telegram when it reports a problem.

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Questions

Is Genetec down, or is it just me?

The Genetec status page reports no problem. If it isn't working for you, the cause is more likely near you: your network, your browser, or a problem only in your area. Try another network or device.

How do we know?

We read the official Genetec status page. We don't guess from social media posts or reports.

How often do we check?

The status page every 7.5 minutes, day and night. We keep 90 days of history: a day we have no reading for shows as "no data yet", never as working.

Official status from the Genetec status page. HonkWatch also checks websites from 34 cities.

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